Head of Channel Partners & Client Services

The Trade Desk; New York (NY); On-site; USD 135,000 - 248,000; Full time

Benefits offered by this job

Stock-based compensation

Healthcare benefits

401k retirement plan

Job summary

The Trade Desk, a global technology leader in digital advertising, is hiring a Senior Director of Client Service to lead a front-line team of Account Managers and Traders within Channel Partners. You will drive revenue growth, API adoption, and cross-functional collaboration with Product and Engineering.

We value leadership, strategic thinking, and a track record of scaling high-performing teams, with a commitment to equity, transparency, and partner success across a global client base.

Qualifications

• Bachelor’s degree or higher required.
• 10+ years in programmatic advertising or ad tech with client-facing teams.
• Strong analytical skills and executive presence; SQL and BI tools preferred.

Responsibilities

• Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting MSP portfolio within Channel Partners.
• Own senior leadership relationships and act as a primary escalation and in-market executive across this business.
• Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.
• Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
• Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.
• Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.
• Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
• Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
• Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.

Skills

Programmatic advertising

Partner management

Executive leadership

Cross-functional leadership

SQL

BI tools

Data analysis

Communication

Team building

Strategic planning

Education

Bachelor’s degree or higher

Tools

APIs

Excel

Engineering liaison

Job description

The Trade Desk, a global technology leader in digital advertising, is hiring a Senior Director of Client Service to lead a front-line team of Account Managers and Traders within Channel Partners. You will drive revenue growth, API adoption, and cross-functional collaboration with Product and Engineering.

We value leadership, strategic thinking, and a track record of scaling high-performing teams, with a commitment to equity, transparency, and partner success across a global client base.