Senior Director, Global Client Services & Partnerships

The Trade Desk, Inc.; New York (NY); On-site; USD 135,000 - 248,000; Full time

Job summary

The Trade Desk is seeking a Senior Director of Client Service in New York to lead a frontline team of Account Managers and Traders within Channel Partners. This role blends people leadership with revenue oversight and cross-functional partnership with Product, Engineering, and Business Development.

You will own senior relationships, drive API adoption, and set the strategy to improve partner ROI and SLA adherence, while maintaining high client satisfaction and operational excellence.

Qualifications

• 10+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships; minimum 6+ years managing client-facing teams.
• Demonstrated success managing technical integrations or working closely with engineering/product teams.
• Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows.

Responsibilities

• Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting our MSP portfolio within Channel Partners.
• Own senior leadership relationships and act as a primary escalation and in-market executive across this business.
• Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.
• Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
• Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.
• Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.
• Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
• Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
• Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.

Skills

Programmatic advertising

Partner relationships

Executive presence

Data analysis

SQL

Excel

BI tools

Leadership

Cross-functional collaboration

Communication

Education

Bachelor’s degree or higher

Tools

API integrations

Job description

The Trade Desk is seeking a Senior Director of Client Service in New York to lead a frontline team of Account Managers and Traders within Channel Partners. This role blends people leadership with revenue oversight and cross-functional partnership with Product, Engineering, and Business Development.

You will own senior relationships, drive API adoption, and set the strategy to improve partner ROI and SLA adherence, while maintaining high client satisfaction and operational excellence.