Ticket Seller

Legends Global; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

Legends Global seeks a Box Office Ticket Seller for Allegiant Stadium in Las Vegas to provide friendly customer service, sell tickets, and distribute will-call tickets for all events. You will handle cash and various payment methods, assist with will-call, answer inquiries, and support the Box Office Management Team as needed.

A high school diploma and 1–3 years of related experience are required; familiarity with ticketing software is a plus.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of related work experience preferred.
• Cash handling experience and basic math skills essential.
• Proficient with MS Excel and Word for reporting and documentation.
• Excellent communication and customer service in a fast-paced venue.

Responsibilities

• Assist customers with ticketing software and purchases by cash, credit, debit, or vouchers.
• Handle will-call and guest list, verify IDs, and distribute tickets to the correct parties.
• Answer inquiries about shows, venue accessibility, and event details; escalate when needed.
• Resolve guest issues within authority; coordinate with Box Office Manager as required.
• Reconcile sales and will-call receipts; support show settlements and accounting teams.

Skills

Cashiering

Microsoft Excel

Microsoft Word

Customer service

Communication

Education

High School Diploma or its equivalency

Tools

Ticketmaster HOST

Archtics

Job description

Allegiant Stadium

Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium has hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N’ Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community though numerous diversity, inclusion, and community outreach initiatives.

Job Summary

The Box Office Ticket Seller is responsible for providing customer service, selling tickets, and distributing will-call tickets for all ticketed Allegiant Stadium events. Other duties include cash handling, answering phones, organizing will-call, and assisting the Box Office Management Team with other duties as needed.

Essential Functions

• Assist customers with using ticketing software (i.e. Ticketmaster HOST, Archtics and others as required) and processing ticket purchases through various methods including cash, credit, debit, and vouchers.

• Assist with will-call and guest list management. Check identification and distribute tickets to the proper parties. Resolve issues as they arise and escalates concerns to management when necessary.

• Answer telephone inquiries related to show and ticket information. Provide guidance with venue and/or event information, accessibility, ADA requests, etc.

• Resolves guest complaints within the scope of authority, otherwise referring the guest to the Box Office Manager for assistance.

• Notifies supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.

• Work proficiently in a fast-paced, busy environment.

• Accurately reconcile sales and will-call receipts. Provide sales and ticketing information to the accounting and operations teams as needed. Assist with show settlement as necessary.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency

• A minimum of 1-3 years of related work experience

• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays

• Must have cashiering experience: cash handling, processing credit/debit transactions, and vouchers; reconciling tills and balancing transactions in compliance with cashiering policies

• Proficient in Microsoft Office, specifically Excel and Word

• Excellent communication and customer service skills with the ability to work in a fast-paced environment

Preferred Qualifications (if applicable):

• Previous experience working on a venue ticketing platform preferred

• Previous experience working in events and knowledge of the music industry preferred.

Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.