Head of Applications & Technical Service - Equity Eligible

Ralliant; Cheyenne (WY); On-site; USD 250,000 - 350,000; Full time

Job summary

Ralliant Corporation is seeking a senior leader to build and run a unified technical organization spanning applications support, field service and regional FAEs. The role concentrates on converting opportunities into wins, strengthening technical selling, and delivering a scalable model for future projects that enhance the customer experience.

You will partner with regional sales, product and engineering to define KPIs, shape talent strategy, and drive transformation across the organization as

Qualifications

• 10+ years in industrial automation or related market.
• Leadership of customer-facing application engineering or similar teams.
• Strong technical-commercial judgment linking customer processes to revenue opportunities.
• Experience with distributors, system integrators, OEMs and end users.
• Track record building teams, improving processes and driving change.
• Executive communication, coaching and talent-development skills.
• Comfort operating as a working leader in a transformation environment.

Responsibilities

• Lead and develop the Application Support, Field Service and Regional FAE capabilities under one operating model.
• Hire and build the Regional FAE team, initially aligned to East, Central and West, with focus on high-value applications and project conversion.
• Establish clear engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering.
• Build a proactive applications organization that identifies customer process needs, pain points, applications and sockets, then helps convert those opportunities into specifications, trials and wins.
• Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training.
• Improve the effectiveness of Application Support by establishing qualification, escalation and lead-routing standards and measurable service levels.
• Lead Field Service / Technical Service as the post-sale technical capability, with focus on response, resolution, first-time fix, recurring issue reduction and customer satisfaction.
• Create a closed feedback loop from field and application issues into Product, Quality, Operations and Engineering.
• Partner with Regional Sales Leaders on strategic and focus accounts, major opportunities, competitive conversions and resource prioritization.
• Define KPIs and operating cadence for applications and technical services, including project influence, conversion, response time, resolution, utilization and customer outcomes.
• Help shape the long-term technical organization and talent strategy as the business scales.

Job description

Ralliant Corporation is seeking a senior leader to build and run a unified technical organization spanning applications support, field service and regional FAEs. The role concentrates on converting opportunities into wins, strengthening technical selling, and delivering a scalable model for future projects that enhance the customer experience.

You will partner with regional sales, product and engineering to define KPIs, shape talent strategy, and drive transformation across the organization as