Head of Applications, Field Service & Technical Support

Ralliant; Madison (WI); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Ralliant Corporation seeks a senior leader to build and lead a unified technical organization spanning Application Support, Field Service, and Regional FAEs. You will align engagement across account managers, sales leaders, product and engineering to win more projects and improve the customer experience.

With 10+ years in industrial markets, you will drive technical selling capability and create a scalable operating model as the business grows, including talent strategy and regional team

Qualifications

• 10+ years in industrial automation or related technical markets.
• Proven experience leading customer-facing engineering and service teams.
• Ability to link customer processes to revenue opportunities.
• Experience with distributors, integrators, OEMs and end users.
• Track record of building teams and driving cross-functional change.
• Executive communication and talent development skills.
• Comfort leading in a transformation environment.

Responsibilities

• Lead and develop Application Support, Field Service, and Regional FAE capabilities.
• Hire and build Regional FAE team across East, Central and West.
• Establish engagement models between Account Managers, Sales Leaders, and Engineering.
• Build proactive applications org to identify needs and convert to wins.
• Raise technical capability of the commercial team through coaching and training.
• Improve Application Support with qualification, escalation, and SLAs.
• Lead post-sale Field Service as main technical capability focusing on first-time fix.
• Create feedback loop from field issues to Product and Quality.
• Partner with Regional Sales Leaders on strategic accounts.
• Define KPIs and cadence for applications and technical services.
• Shape long-term talent strategy as the business scales.

Skills

Leadership

Industrial automation

Process instrumentation

Technical leadership

Stakeholder management

Job description

Ralliant Corporation seeks a senior leader to build and lead a unified technical organization spanning Application Support, Field Service, and Regional FAEs. You will align engagement across account managers, sales leaders, product and engineering to win more projects and improve the customer experience.

With 10+ years in industrial markets, you will drive technical selling capability and create a scalable operating model as the business grows, including talent strategy and regional team