Head of Applications, Field Service & Solutions

Ralliant; Oregon; Híbrido; USD 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus eligibility

Descripción de la vacante

Ralliant seeks a transformative leader to build and steer a unified technical organization supporting customers from project discovery to post-sale. You’ll integrate Applications Support, Field Service, and Regional FAEs into one operating model, elevating technical selling and customer experience.

Your track record should include building high-performance teams, shaping incentives, and delivering durable improvements to processes and outcomes across Product, Quality, and Operations.

Formación

• 10+ years in industrial automation, process instrumentation, hygienic processing or a closely related technical market.
• Demonstrated leadership of customer-facing application engineering, sales engineering, technical service or similar teams.
• Strong technical-commercial judgment with the ability to connect customer processes and applications to revenue opportunities.
• Experience working with distributors, system integrators, OEMs and end users.
• Track record building teams, improving processes and driving change across functions.
• Strong executive communication, coaching and talent-development skills.
• Comfort operating as a working leader in a transformation environment.

Responsabilidades

• Lead and develop the Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model.
• Hire and build the Regional FAE team, initially aligned to East, Central and West, with a focus on high-value applications and project conversion.
• Establish clear engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering.
• Build a proactive applications organization that identifies customer process needs, pain points, applications and sockets, then helps convert those opportunities into specifications, trials and wins.
• Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training.
• Improve the effectiveness of Application Support by establishing qualification, escalation and lead-routing standards and measurable service levels.
• Lead Field Service / Technical Service as the post-sale technical capability, with focus on response, resolution, first-time fix, recurring issue reduction and customer satisfaction.
• Create a closed feedback loop from field and application issues into Product, Quality, Operations and Engineering.
• Partner with Regional Sales Leaders on strategic and focus accounts, major opportunities, competitive conversions and resource prioritization.
• Define KPIs and operating cadence for applications and technical services, including project influence, conversion, response time, resolution, utilization and customer outcomes.
• Help shape the long-term technical organization and talent strategy as the business scales.

Descripción del empleo

Ralliant seeks a transformative leader to build and steer a unified technical organization supporting customers from project discovery to post-sale. You’ll integrate Applications Support, Field Service, and Regional FAEs into one operating model, elevating technical selling and customer experience.

Your track record should include building high-performance teams, shaping incentives, and delivering durable improvements to processes and outcomes across Product, Quality, and Operations.