Senior Client Enablement & Delivery Lead

BNY; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY is seeking a Vice President, Client Enablement to drive enablement of platforms and products enterprise-wide. You will partner with complex clients and internal stakeholders to scope requirements, define delivery plans, and govern implementations across multiple products and services.

The role emphasizes coordinating across teams, tracking milestones and risks, and delivering effective client communications to leadership. A focus on process improvements and change control will be essential.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience required.
• Advanced degree (e.g., MBA) is desirable.
• 3-7 years of experience.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.
• Proven ability to innovate and drive process improvements.

Responsibilities

• Works to achieve the success and client enablement of platforms and products across the enterprise, including enhancements, changes, transitions, and complex remediation plans.
• May be engaged to participate on delivery plans across products and platforms.
• Partner with our clients and internal stakeholders to scope requirements which leverage standard product and service offerings or remediate acute issues impacting client health.
• Works through or defines delivery plans for client implementations of products, services and platforms or complex remediation plans.
• Contributes to, or oversees and governs, the implementation and set-up of products and services by coordinating across internal and external stakeholders.
• Track critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders.
• Delivers or creates and delivers effective communication strategies across internal and external stakeholders, including senior leadership.
• Implement change control processes in response to client requests, in partnership with other practices and platforms.
• Participates in or manages the implementation closure, including notification to internal and external stakeholders; collect feedback and integrate into future processes to ensure continuous improvement.
• May engage in activities related to sales support, including creation of RFPs and/or consulting with clients on requirements.

Skills

Project management

Organizational skills

Communication

Interpersonal skills

Process improvement

Innovation

Education

Bachelor’s degree

MBA preferred

Job description

BNY is seeking a Vice President, Client Enablement to drive enablement of platforms and products enterprise-wide. You will partner with complex clients and internal stakeholders to scope requirements, define delivery plans, and govern implementations across multiple products and services.

The role emphasizes coordinating across teams, tracking milestones and risks, and delivering effective client communications to leadership. A focus on process improvements and change control will be essential.