Senior Client Enablement Lead — Delivery & Impact

BNY Mellon; Jersey City (NJ); On-site; USD 130,000 - 190,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Client Enablement to drive platform and product enablement across the enterprise, partnering with clients and internal teams to scope requirements and deliver complex remediation plans.

The role focuses on optimizing client experiences through effective project management, cross-functional collaboration, and strong communication with senior leadership, while supporting sales and implementation processes.

Qualifications

• Bachelor's degree or equivalent; MBA is desirable.
• 3–7 years of relevant experience.
• Strong PM and organizational skills; excellent communication.

Responsibilities

• Deliver successful enablement of platforms and products across the enterprise, including enhancements, changes, transitions, and complex remediation plans.
• Partner with clients and internal stakeholders to scope requirements which leverage standard product and service offerings or remediate acute issues impacting client health.
• Define delivery plans for client implementations of one or more products, services and platforms or complex remediation plans.
• Track critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders.
• Deliver or create and deliver effective communication strategies across internal and external stakeholders, including senior leadership.
• Implement change control processes in response to client requests, in partnership with other practices and platforms.
• Participates in or manages the implementation closure, including notification to internal and external stakeholders; collect feedback and integrate into future processes to ensure continuous improvement.
• May engage in activities related to sales support, including creation of RFPs and/or consulting with clients on requirements.

Skills

Project management

Stakeholder management

Communication

Process improvement

Cross-functional collaboration

Education

Bachelor's degree or equivalent

MBA desirable

Job description

BNY Mellon is seeking a Vice President, Client Enablement to drive platform and product enablement across the enterprise, partnering with clients and internal teams to scope requirements and deliver complex remediation plans.

The role focuses on optimizing client experiences through effective project management, cross-functional collaboration, and strong communication with senior leadership, while supporting sales and implementation processes.