Head of AI Experience Orchestration Sales

8100 United States - Genesys Cloud Services, Inc.

Menlo Park (CA)

Hybrid

USD 157,000 - 276,000

Full time

12 days ago

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Benefits offered by this job

Medical, Dental, Vision

Telehealth

Flexible work from home

Career development

Open time off + 10 holidays

401(k) matching

Adoption assistance

Fertility treatments

Job summary

Genesys seeks a Director of Sales, AI and Experience Orchestration to lead a team of overlay sellers driving AI-powered CX solutions in North America. You will influence territory strategies, work with Account Executives to accelerate deals, and shape AI-led outcomes for customers.

The role focuses on coaching, scaling a high-performing AI specialist team, translating customer challenges into AI-driven use cases, and collaborating with Product, Marketing, Enablement, and Services to improve

Qualifications

Bachelor’s degree or equivalent practical experience.
10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain.
5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre‑sales teams.
Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies.
Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership.
Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth.
Excellent communication, presentation, and executive engagement skills.
Strong collaboration skills and comfort operating in matrixed sales environments.
Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles.

Responsibilities

Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers.
Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities.
Drive consistent execution of AI focused sales motions that support pipeline and revenue goals.
Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models.
Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives.
Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements.
Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers.
Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach.
Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization.