Senior AI Experience Orchestration Lead
Genesys
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Benefits offered by this job
Job summary
Genesys is seeking an AI and Experience Orchestration Director to drive AI-powered customer experience initiatives across core accounts. You will lead engagements with senior stakeholders, shape deal strategy, and partner with account executives to grow pipeline and forecast opportunities.
Join a collaborative, global team driving enterprise-scale AI and orchestration, with a market-competitive base and potential bonuses.
Qualifications
- Strong subject matter expertise in AI-powered customer experience and related solutions.
- Experience in sales overlay, specialist, or subject matter expert roles.
- 10–12 years in software, cloud, or AI-related functions.
Responsibilities
- Lead discussions with technical and business stakeholders on AI initiatives.
- Engage with senior and C-level leaders to drive complex opportunities.
- Influence deal strategy and support territory planning, pipeline creation, and forecasting.
- Drive field execution of programs across the AI portfolio, including campaigns and enablement.
- Act as a trusted SME to elevate capabilities across the team.
Skills
Job description
Genesys is seeking an AI and Experience Orchestration Director to drive AI-powered customer experience initiatives across core accounts. You will lead engagements with senior stakeholders, shape deal strategy, and partner with account executives to grow pipeline and forecast opportunities.
Join a collaborative, global team driving enterprise-scale AI and orchestration, with a market-competitive base and potential bonuses.
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