Director, AI-Powered Experience Orchestration

Genesys; Illinois; On-site; USD 134,000 - 236,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from

Development and career growth

Open Time Off + 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking an AI and Experience Orchestration Director focused on the Genesys native AI portfolio. You will bring innovative AI solutions to core account teams and clients, guiding strategy and enabling complex opportunities across internal and external teams.

This role partners with sales, marketing, product, and services to shape AI use cases, drive field execution, and deliver measurable outcomes for customers worldwide.

Qualifications

• Strong subject matter expertise in AI, pre sales, and customer experience tech.
• Experience in sales overlay, specialist, or subject matter expert roles.
• 10 to 12 years in software, cloud, or AI-related roles.
• Proven capability in AI powered customer experience and conversational AI solutions.
• Ability to influence without direct authority and collaborate to drive outcomes.
• Experience coordinating and executing AI proofs of concept.
• Ability to create effective territory and account strategies that support growth objectives.
• Strong critical thinking, problem solving, and communication skills.
• Effective presentation skills with the ability to serve as a compelling subject matter expert.
• Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams.

Responsibilities

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders.
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams.
• Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives.
• Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team.
• Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration.
• Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities.
• Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services.
• Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives.
• Ad-hoc duties as required by management.

Skills

AI expertise

Sales overlay

Customer experience

Executive communication

Influence without authority

Proofs of concept

Territory planning

Strategic thinking

Presentation skills

Cross-functional collaboration

Job description

Genesys is seeking an AI and Experience Orchestration Director focused on the Genesys native AI portfolio. You will bring innovative AI solutions to core account teams and clients, guiding strategy and enabling complex opportunities across internal and external teams.

This role partners with sales, marketing, product, and services to shape AI use cases, drive field execution, and deliver measurable outcomes for customers worldwide.