AI Experience Orchestration Sales Director

Genesys; Edison (NJ); On-site; USD 157,000 - 276,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telehealth

Flexible work schedules

Work from home opportunities

Professional development opportunities

Paid time off + holidays

Job summary

Genesys is seeking a Director of Sales, AI and Experience Orchestration to lead a team of overlay AI specialists in North America, coordinating with Account Executives to accelerate deals and deliver AI-led outcomes for customers.

You will shape sales motions, coach high-performing teams, and collaborate across Product, Marketing, Enablement, CS, and Professional Services to advance the Agentic AI vision. This role requires strong leadership and strategic selling capabilities.

Qualifications

• 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain.
• 5+ years of people management experience leading specialist overlay / direct sales or pre-sales teams.
• Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies.
• Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership.
• Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion.
• Excellent communication, presentation, and executive engagement skills.
• Strong collaboration skills and comfort operating in matrixed sales environments.
• Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles.

Responsibilities

• Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers.
• Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities.
• Drive consistent execution of AI focused sales motions that support pipeline and revenue goals.
• Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models.
• Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives.
• Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements.
• Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers.
• Monitor AI market trends, competitive dynamics, and customer feedback to evolve specialist enablement, messaging, and sales approach.
• Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization.

Skills

Enterprise software sales

People management

AI in CX

Executive engagement

Strategic sales planning

Collaborative selling

Influence without ownership

Communication skills

Education

Bachelor’s degree or equivalent practical experience

Job description

Genesys is seeking a Director of Sales, AI and Experience Orchestration to lead a team of overlay AI specialists in North America, coordinating with Account Executives to accelerate deals and deliver AI-led outcomes for customers.

You will shape sales motions, coach high-performing teams, and collaborate across Product, Marketing, Enablement, CS, and Professional Services to advance the Agentic AI vision. This role requires strong leadership and strategic selling capabilities.