Director, AI Experience Orchestration

Genesys-; Menlo Park (CA); Hybrid; USD 134,000 - 236,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible schedule

Work from home

401(k) matching

Job summary

Genesys is seeking an AI and Experience Orchestration Director to drive AI-powered customer experiences and orchestration across core accounts. You will engage senior stakeholders, shape deal strategy, and lead workshops to define AI use cases and pilot opportunities.

Join a global team building AI-powered workflows that connect data, systems and people, with a focus on measurable outcomes and customer value. Flexible work options are available in a dynamic, inclusive culture.

Qualifications

• Strong subject matter expertise in AI-powered customer experience and related technology.
• Experience in sales overlay, specialist, or SME functions.
• Excellent verbal and written communication with senior leaders (C-level).

Responsibilities

• Demonstrate advanced expertise in AI and lead discussions with stakeholders.
• Influence deal strategy and coordinate with account executives across territory.
• Lead positioning, pricing, proposals and materials for Genesys AI offerings.
• Lead customer workshops to shape use cases and pilot opportunities.

Skills

AI expertise

Sales expertise

Pre-sales

Customer experience

Job description

Genesys is seeking an AI and Experience Orchestration Director to drive AI-powered customer experiences and orchestration across core accounts. You will engage senior stakeholders, shape deal strategy, and lead workshops to define AI use cases and pilot opportunities.

Join a global team building AI-powered workflows that connect data, systems and people, with a focus on measurable outcomes and customer value. Flexible work options are available in a dynamic, inclusive culture.