Head of Account Management

Clasp; New York (NY); Hybrid; USD 120,000 - 200,000; Full time

Benefits offered by this job

Health insurance 100% covered

Competitive equity stock options

Unlimited PTO

Job summary

Clasp is seeking a Senior Account Management Lead to own our most important client relationships and establish the foundation for scalable account management. You will crash through core implementations, shadow existing managers, and become the primary relationship owner within 90 days.

As we grow, you will hire and mentor the AM team and scale the function. You will operate at executive levels, define the AM playbook, and turn client feedback into product insight, building repeatable processes

Qualifications

• 5 to 8+ years in account management, client success, or strategic partnerships at a B2B SaaS, fintech, insurtech, or benefits/HR technology company.

Responsibilities

• Own our key client relationships, including largest accounts: drive client strategy, weekly syncs, QBRs and renewals, and cross-functional coordination.

Skills

Account management

Client success

Strategic partnerships

B2B SaaS

Job description

Clasp is seeking a Senior Account Management Lead to own our most important client relationships and establish the foundation for scalable account management. You will crash through core implementations, shadow existing managers, and become the primary relationship owner within 90 days.

As we grow, you will hire and mentor the AM team and scale the function. You will operate at executive levels, define the AM playbook, and turn client feedback into product insight, building repeatable processes