Account Management Lead

Clasp.com; New York (NY); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Equity stock options

Health insurance 100% covered

Office budget $5K

Unlimited PTO

Job summary

Clasp is seeking its first dedicated Account Management Lead to own our most important client relationships and lay the foundation for AM at scale. You will crash through our core implementations, shadow current managers, and take ownership for top clients within 90 days.

As we grow, you will hire and mentor the AM team, define playbooks, dashboards, and health metrics, and evolve from player-coach to Head of Account Management while driving strategic collaboration with client executives and

Qualifications

• 5 to 8+ years in account management, client success, or partnerships.
• The most senior AM in the room; can de-escalate tense situations.
• Operationally deep; understands product and workflows.
• A builder; writes AM playbooks and builds processes.
• Exceptional communicator across executives, engineers, and vendor contacts.
• Organized under load; tracks many accounts and deadlines.

Responsibilities

• Own key client relationships and drive strategy, weekly syncs, QBRs and renewals with high-touch coordination.
• Operate at the executive level with client leadership and trusted executive presence.
• Build the AM function from the ground up: playbooks, templates, escalation frameworks, cadence and health metrics.
• Turn client signals into product insights for R&D and operations.
• Build and mentor the AM team as the function scales and evolves to Head of Account Management.

Skills

Account management

Client success

Strategic partnerships

Operational depth

Builder mindset

Executive communication

Organizational discipline

Job description

About Clasp

We are a team of builders on a mission to transform the health insurance industry by modernizing and automating the entire benefits experience. Founded in 2023, we are backed by Base10 Partners, Terrain, Conversion Capital, and SemperVirens, investors behind companies like Ramp, Rippling, and Blend from the seed stage.

Employers spend over a trillion dollars on benefits every year, yet more than 85% of employees find their benefits confusing. Outdated systems and manual processes create errors, delays, and frustration. We are building an ecosystem where everyone wins: brokers shed busy work and elevate their advisory role, employers get a tailored and efficient benefits experience, employees finally understand their coverage, and HR and payroll platforms expand their offerings with our embeddable solutions.

The role

As our first dedicated Account Management Lead, you will own Clasp's most important client relationships and build the foundation for how we manage accounts at scale. We need someone senior enough to own these relationships, and capable enough to eventually build and lead the function.

Upon starting, you'll embark on a crash course through our core implementations and product surface area, shadow the current primary account managers for our largest clients, and then become the primary relationship owner for those clients within 90 days. As we scale, you hire and mentor the AM team and help scale the Account Management function at Clasp.

What you will do

• Own our key client relationships. Serve as the primary point of contact for key clients, including our largest accounts: driving client strategy, weekly syncs, QBRs / contract renewals, and high-touch coordination across internal cross functional teams to support

• Operate at the executive level. Own the room with client leadership and carry that same trust down through every level of their org, from HR admins to support reps, so you're the person clients call when something matters

• Build the AM function from the ground up. Define how account management works at Clasp: the playbook, the templates, the escalation frameworks, the QBR and reporting cadence, and the account health metrics that turn AM from individual heroics into a repeatable function the next hire steps into

• Turn client signal into product insight. Spot recurring patterns in feedback and operational friction, and bring RnD / Ops the problem, the impact, and your recommendation

• Build the team. As we scale, hire and mentor junior AMs, define the team structure, and evolve from player-coach to Head of Account Management

Who you are

• 5 to 8+ years in account management, client success, or strategic partnerships at a B2B SaaS, fintech, insurtech, or benefits/HR technology company; you have managed complex, high-touch accounts, not just a book of SMBs

• The most senior AM in the room. Formally a manager or not, you are the person others look to when an account is on fire; you have de-scalated tense situations and kept trust through difficult periods

• Operationally deep. You understand the product, the workflows, and the technical details well enough to diagnose issues and drive solutions without waiting for a translator

• A builder. We do not have an AM playbook yet; you will be writing it, and you thrive in environments where you build the processes rather than follow them

• An exceptional communicator across registers. Credible and clear with partner executives, support reps, internal engineers, and carrier vendor contacts alike

• Organized under load. You track multiple accounts, dozens of open threads, and competing deadlines without letting things fall through

Nice to have

• Experience with benefits administration or payroll/HRIS platforms

• A startup chapter where you defined your own role and built processes from zero

• Comfort with data: pulling reports, spotting trends, and using numbers to tell the story of account health

Compensation & benefits

• Base compensation ranges from $120,000 - $200,000 OTE; final offers depend on experience and expertise and may vary from the amounts listed

• Competitive equity stock options

• Health insurance 100% covered, a $5K office budget, unlimited PTO, and more