Head of 24/7 Clinical Call Operations

Fuze Health Inc.; Minneota (MN); Remote; USD 171,000 - 257,000; Full time

Benefits offered by this job

Dental plan

Vision plan

Medical plans

401(k)

Life insurance

FSA/HSA

Commuter benefits

Paid vacation

Parental leave

Job summary

Fuze Health Inc. in the United States is seeking a VP of Call & Clinical Operations to lead a 24/7 unified workforce of 450+ care agents and licensed professionals, across Truepill and Alto operations.

This executive will scale the infrastructure for rapid growth, balance cost, quality, and SLAs, and ensure compassionate, compliant patient engagement while aligning launch timelines with product and compliance teams.

Qualifications

• Executive leadership of large-scale clinical call centers or pharmacy operations.
• Experience managing remote or hybrid teams (400+ FTEs) in 24/7 settings.
• Pharmacy background with licensed Pharmacist (RPh).
• Operational excellence in process engineering and quality systems.
• Regulatory compliance with State Boards of Pharmacy and DEA.
• Change management and cultural alignment skills.
• Strategic communication across a matrix organization.
• Advanced degree in Business, Operations, Pharmacy, or related field.

Responsibilities

• Oversee Clinical Call and Clinical Operations across legacy TruePill and Alto, representing a unified workforce of +450 agents with 24/7 coverage.
• Drive operational maturity, compassionate and compliant patient engagement and execute high-priority clinical and business initiatives.
• Direct staffing and capacity strategies for 450+ care agents and licensed professionals to balance cost, service, quality, and growth.
• Ensure high quality, standardized performance across a large work-from-home team and modernize Rx contact center SOPs.
• Maintain rigorous regulatory compliance and state board and DEA standards.
• Lead continuous improvement initiatives to boost productivity and efficiency.
• Collaborate with Product, Compliance, Legal, HR, Finance, and senior leaders to align launch timelines with readiness.
• Lead, coach, and develop a high-performing leadership team.

Skills

Executive leadership

Scale & scope experience

Pharmacy background

Operational excellence

Compliance & regulatory

Change management

Strategic communication

Education: Advanced degree

Education

Advanced degree

Job description

Fuze Health Inc. in the United States is seeking a VP of Call & Clinical Operations to lead a 24/7 unified workforce of 450+ care agents and licensed professionals, across Truepill and Alto operations.

This executive will scale the infrastructure for rapid growth, balance cost, quality, and SLAs, and ensure compassionate, compliant patient engagement while aligning launch timelines with product and compliance teams.