Chief of 24/7 Clinical Call & Ops

Fuze Health Inc.; Central City (CO); À distance; USD 171 000 - 257 000; Plein temps

Avantages offerts par ce poste

Dental insurance

Vision insurance

401(k) plan

Life insurance

FSA/HSA

Résumé du poste

Fuze Health is seeking a VP of Call & Clinical Operations to lead a 24/7 unified workforce of 450+ care agents and licensed professionals. You will scale operations, ensure patient engagement is compassionate and compliant, and balance cost, quality, and SLAs while partnering across the Truepill/ Alto platforms.

You will report to the COO and shape the infrastructure for rapid growth, driving outbound strategies and operational excellence in a complex, matrixed healthcare environment.

Qualifications

• Executive leadership experience in large-scale clinical call centers or pharmacy operations.
• Proven ability to scale remote/hybrid teams in 24/7 environments.
• Pharmacy licensure in at least one state and willingness to obtain additional licenses.

Responsabilités

• Oversee Clinical Call and Clinical Operations across legacy TruePill and Alto entities.
• Drive operational maturity, compassionate patient engagement, and high-priority initiatives.
• Direct staffing and capacity strategies for 450+ care professionals and agents.
• Ensure standardized performance across a large work-from-home team.
• Maintain regulatory compliance with state boards and DEA standards.
• Lead continuous improvement to boost productivity and efficiency.
• Partner with Product, Compliance, Legal, HR, Finance and executives on launches.
• Coach and develop a high-performing leadership team.

Connaissances

Executive Leadership

Scale & Scope Experience

Pharmacy Background

Operational Excellence

Compliance & Regulatory

Change Management

Strategic Communication

Education

Formation

Advanced degree in Business, Operations, Pharmacy, or related field

Description du poste

Fuze Health is seeking a VP of Call & Clinical Operations to lead a 24/7 unified workforce of 450+ care agents and licensed professionals. You will scale operations, ensure patient engagement is compassionate and compliant, and balance cost, quality, and SLAs while partnering across the Truepill/ Alto platforms.

You will report to the COO and shape the infrastructure for rapid growth, driving outbound strategies and operational excellence in a complex, matrixed healthcare environment.