Chief of 24/7 Call & Clinical Operations

Fuze Health Inc.; Iowa; Remote; USD 171,000 - 257,000; Full time

Benefits offered by this job

Dental & Vision

401(k)

Life Insurance

FSA/HSA

Commuter Benefits

Parental Leave

Job summary

Fuze Health Inc. seeks a VP, Call & Clinical Operations to lead a 24/7 unified workforce of 450+ care agents and licensed clinicians, balancing cost, quality and service levels to sustain high-quality patient engagement.

You will scale operations across legacy Truepill and Alto, drive continuous improvement, ensure regulatory compliance with state boards and DEA, and partner with Product, Compliance, Legal, HR and Finance to align launches with execution readiness.

Qualifications

• 10+ years of executive leadership leading complex, large-scale clinical call centers or pharmacy operations.
• Experience managing remote or hybrid multi-site teams (400+ FTEs) in a 24/7 high-volume environment.
• Graduate of an accredited school of pharmacy and a Licensed Pharmacist (RPh) in good standing.
• Deep success in process engineering, quality management systems, and scaling.
• Experience with State Boards of Pharmacy, DEA compliance.
• Change management and organizational transformation experience.
• Strategic communication and cross-functional collaboration skills.
• Advanced degree in Business, Operations, Pharmacy, or related field.

Responsibilities

• Oversee Clinical Call and Clinical Operations across legacy TruePill and Alto, representing a unified workforce of 450+ agents with 24/7 coverage.
• Drive operational maturity, compassionate and compliant patient engagement, and execution of high-priority initiatives.
• Direct staffing and capacity strategies for 450+ care agents and licensed professionals to balance cost, service, quality, and growth.
• Ensure high-quality, standardized performance across a large work-from-home team.
• Maintain regulatory compliance with state boards and DEA.
• Lead continuous improvement initiatives to boost productivity and efficiency.
• Partner with Product, Compliance, Legal, HR, Finance, and other senior leaders to align launches with execution readiness.
• Lead, coach, and develop a high-performing leadership team.

Skills

Executive Leadership

Scale & Scope

Pharmacy License

Operational Excellence

Regulatory Compliance

Change Management

Strategic Communication

Advanced degree

Education

Advanced degree

Job description

Fuze Health Inc. seeks a VP, Call & Clinical Operations to lead a 24/7 unified workforce of 450+ care agents and licensed clinicians, balancing cost, quality and service levels to sustain high-quality patient engagement.

You will scale operations across legacy Truepill and Alto, drive continuous improvement, ensure regulatory compliance with state boards and DEA, and partner with Product, Compliance, Legal, HR and Finance to align launches with execution readiness.