Head & Neck Care Navigator & Patient Advocate

AdventHealth; United States; On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Temple Terrace, FL, is seeking a detail-oriented administrative professional to support front desk operations and patient scheduling. You will document patient history, manage data daily, and coordinate with care teams to streamline visits.

The role requires strong communication, organizational skills, and familiarity with insurance processes. This full-time position offers benefits and opportunities within a faith-based health system.

Qualifications

• Associate degree or equivalent required; High school diploma required.
• 1+ year experience in a clinical setting preferred.
• Insurance authorization/verification experience preferred.
• Medical office or medical call setting experience preferred.
• BLS certification preferred.

Responsibilities

• Keeps accurate, legible documentation of patient history, medications, and clinical history.
• Collects data and records in the required spreadsheet format daily.
• Performs front office responsibilities, including scheduling, verification, and authorization for patients.
• Maintains current knowledge of insurance requirements for surgery.
• Communicates effectively with front desk staff to ensure efficient patient flow.
• Participates in marketing efforts for promotion of patients.
• Maintains information for patients and families regarding scheduling, appointments, nutritional requirements, and insurance processes.
• Performs other duties as assigned.

Skills

Communication skills

Verbal and written

Teamwork

Time management

Adaptability

Research and reporting

Spanish fluency

Education

Associate degree

High School Diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

AdventHealth in Temple Terrace, FL, is seeking a detail-oriented administrative professional to support front desk operations and patient scheduling. You will document patient history, manage data daily, and coordinate with care teams to streamline visits.

The role requires strong communication, organizational skills, and familiarity with insurance processes. This full-time position offers benefits and opportunities within a faith-based health system.