Head and Neck, Patient Navigator

AdventHealth; United States; On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Temple Terrace, FL, is seeking a detail-oriented administrative professional to support front desk operations and patient scheduling. You will document patient history, manage data daily, and coordinate with care teams to streamline visits.

The role requires strong communication, organizational skills, and familiarity with insurance processes. This full-time position offers benefits and opportunities within a faith-based health system.

Qualifications

• Associate degree or equivalent required; High school diploma required.
• 1+ year experience in a clinical setting preferred.
• Insurance authorization/verification experience preferred.
• Medical office or medical call setting experience preferred.
• BLS certification preferred.

Responsibilities

• Keeps accurate, legible documentation of patient history, medications, and clinical history.
• Collects data and records in the required spreadsheet format daily.
• Performs front office responsibilities, including scheduling, verification, and authorization for patients.
• Maintains current knowledge of insurance requirements for surgery.
• Communicates effectively with front desk staff to ensure efficient patient flow.
• Participates in marketing efforts for promotion of patients.
• Maintains information for patients and families regarding scheduling, appointments, nutritional requirements, and insurance processes.
• Performs other duties as assigned.

Skills

Communication skills

Verbal and written

Teamwork

Time management

Adaptability

Research and reporting

Spanish fluency

Education

Associate degree

High School Diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:

Benefits and perks

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule

Full time Shift: Day (United States of America) Address: 11420 N 56Th St City: Temple Terrace State: Florida Postal Code: 33617

Job Description

• Keeps accurate, legible documentation of patient past medical history, medications, and clinical history for patients.
• Collects data and record it in the required spreadsheet format daily.
• Performs front office responsibilities, including scheduling, verification, and authorization for patients.
• Maintains current knowledge of insurance requirements for surgery.
• Communicates effectively with front desk staff to ensure efficient patient flow.
• Participates in marketing efforts for promotion of patients.
• Maintains and provides organized information to patients and families regarding scheduling, appointments, nutritional requirements, and insurance processes.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• [Required] Ability to communicate effectively with Director, Bariatric Coordinator, Physicians, Staff, Practice Manager/Administrator, unit and administrative personnel, and a variety of other hospital staff.
• [Required] Good verbal and written communication skills.
• [Required] Ability to work well independently and with others in a team environment.
• [Required] Ability to integrate the knowledge of teaching principles and techniques in order to provide education to patients and their families.
• [Required] Possess a high level of organizational skills and effective time management to prioritize and adjust workflow according to changing needs.
• [Required] Ability to function in demanding and emergency situations.
• [Required] Possess orientation to detail.
• [Required] Be proficient in computer skills, including a good understanding of Microsoft Excel, Word, PowerPoint, Outlook, and other Microsoft Office applications.
• [Required] Ability to adapt to change.
• [Required] Experience working with insurance companies, including obtaining authorizations and preauthorizations.
• [Required] Competent skills in secretarial, typing, and reception tasks.
• [Required] Ability to manage multiple tasks simultaneously.
• [Required] Ability to organize and integrate organization priorities and deadlines.
• [Required] Ability to research and prepare comprehensive reports.
• [Required] Ability to develop and initiate, in conjunction with corporate management and physicians, strategies for growth and development.
• [Preferred] Speaks Spanish fluently.

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Work Experience

• 1+ experience in a clinical setting. [Required]
• Insurance authorization/verification experience [Preferred]
• Medical office or medical call setting experience. [Preferred]

Additional Information: N/A

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $17.28 - $27.65

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.