Patient Access & Scheduling Specialist

Team Member Services; Tampa (FL); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Tampa, FL is seeking a patient access coordinator to verify patient data and insurance for accurate billing, handle concerns, and manage referrals in scheduling workqueues. You will schedule appointments, transfer calls, and register new patients while maintaining strong data privacy and teamwork across departments.

The role emphasizes excellent communication, attention to detail, and ability to multi-task in a fast-paced clinical environment with access to EHR and office

Qualifications

• Experience in medical office or call center handy.
• Strong scheduling and data entry capabilities.
• Knowledge of insurance verification helpful.
• Ability to multi-task and work independently or in a team.

Responsibilities

• Verifies patient data and insurance to ensure it is updated for accurate billing.
• Handles patient concerns or refers them to administration appropriately.
• Accesses and complete referrals in designated workqueues for assigned specialty.
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners.
• Builds relationships with patients, consumers, and co-workers in a virtual setting.
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Trains effectively in multiple and complex scheduling processes.
• Accurately schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary.
• Registers new patients by inputting demographic and insurance information.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Organizational skills

Attention to detail

Verbal and written communication

EHR familiarity

Education

High School Grad or Equiv

Tools

Email

PowerPoint

Excel

Word

Job description

AdventHealth in Tampa, FL is seeking a patient access coordinator to verify patient data and insurance for accurate billing, handle concerns, and manage referrals in scheduling workqueues. You will schedule appointments, transfer calls, and register new patients while maintaining strong data privacy and teamwork across departments.

The role emphasizes excellent communication, attention to detail, and ability to multi-task in a fast-paced clinical environment with access to EHR and office