Head and Neck, Patient Navigator

AdventHealth; Florida; On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental leave

Career Development

Well-being resources

Mental Health resources

Pet Benefits

Job summary

AdventHealth in Temple Terrace, FL, is seeking a skilled administrative coordinator to support clinical operations and front desk activities. You will document patient histories, collect data, handle scheduling and insurance verifications, and assist in promoting patient services.

You will work with physicians, nurses, and staff to maintain smooth patient flow, ensure timely access to care, and provide accurate, organized information to patients and families. Bilingual candidates are a plus.

Qualifications

• Minimum 1+ year in a clinical setting.
• Experience with insurance authorizations/preauthorizations preferred.
• Medical office or medical call setting experience preferred.

Responsibilities

• Keeps accurate, legible documentation of patient past medical history, medications, and clinical history.
• Collects data and records in required spreadsheet format daily.
• Performs front office responsibilities: scheduling, verification, and authorization for patients.
• Maintains knowledge of insurance requirements for surgery.
• Communicates effectively with front desk staff to ensure efficient patient flow.
• Participates in marketing efforts for promotion of patients.
• Provides organized information to patients and families regarding scheduling, insurance processes, and nutritional requirements.
• Performs other duties as assigned.

Skills

Good medical knowledge

Effective communication

Verbal and written communication

Teamwork and independence

Teaching principles for patient/family

Strong organizational/time management

Ability to handle high-stress/demand

MS Office proficiency

Adaptability to change

Spanish fluency (preferred)

Education

High School Grad or Equiv

Associate (Preferred)

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 11420 N 56Th St

City: Temple Terrace

State: Florida

Postal Code: 33617

Job Description:

• Keeps accurate, legible documentation of patient past medical history, medications, and clinical history for patients.
• Collects data and record it in the required spreadsheet format daily.
• Performs front office responsibilities, including scheduling, verification, and authorization for patients.
• Maintains current knowledge of insurance requirements for surgery.
• Communicates effectively with front desk staff to ensure efficient patient flow.
• Participates in marketing efforts for promotion of patients.
• Maintains and provides organized information to patients and families regarding scheduling, appointments, nutritional requirements, and insurance processes.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Good medical knowledge to assist providers during patient coordination of care. [Required]
• Ability to communicate effectively with Director, Bariatric Coordinator, Physicians, Staff, Practice Manager/Administrator, unit and administrative personnel, and a variety of other hospital staff. [Required]
• Good verbal and written communication skills. [Required]
• Ability to work well independently and with others in a team environment. [Required]
• Ability to integrate the knowledge of teaching principles and techniques in order to provide education to patients and their families. [Required]
• Possess a high level of organizational skills and effective time management to prioritize and adjust workflow according to changing needs. [Required]
• Ability to function in demanding and emergency situations. [Required]
• Possess orientation to detail. [Required]
• Be proficient in computer skills, including a good understanding of Microsoft Excel, Word, PowerPoint, Outlook, and other Microsoft Office applications. [Required]
• Ability to adapt to change. [Required]
• Experience working with insurance companies, including obtaining authorizations and preauthorizations. [Required]
• Competent skills in secretarial, typing, and reception tasks. [Required]
• Ability to manage multiple tasks simultaneously. [Required]
• Ability to organize and integrate organization priorities and deadlines. [Required]
• Ability to research and prepare comprehensive reports. [Required]
• Ability to develop and initiate, in conjunction with corporate management and physicians, strategies for growth and development. [Required]
• Speaks Spanish fluently. [Preferred]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ experience in a clinical setting. [Required]
• Insurance authorization/verification experience [Preferred]
• Medical office or medical call setting experience. [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.28 - $27.65

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.