Head & Neck Administrative Assistant — Patient Scheduling

ccf; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Cleveland Clinic Health System in Cleveland, OH, is seeking a Clinical Administrative Assistant II - Head & Neck to support the Head Neck Surgery-Integrated Surgical Institute. This role handles referrals, patient inquiries, records, and clinic scheduling in a fast-paced surgical environment.

The ideal candidate will have a high school diploma, 3 years of admin experience, EPIC training within the first year, and strong Microsoft Office skills.

Qualifications

• High School Diploma or GED required.
• 3 years of administrative assistant experience in a professional setting.
• EPIC training to be completed during first year.
• Experience with Electronic Medical Records (EMR).
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Manage incoming correspondence and triage to practice.
• Serve as first point of contact for referrals and patient inquiries.
• Manage external medical records and enter images into EPIC.
• Document patient matters and initiate orders and labs.
• Schedule physician clinics and reconcile scheduling errors.
• Collect insurance information and liaise with Patient Financial Advisors.
• Assist patients with check-in for virtual appointments.
• Process referrals and support empaneled patients.
• Answer messages and inbound calls.
• Perform other duties as assigned.

Skills

Administrative support

EPIC training

Medical records handling

Scheduling

Customer service

Education

High School Diploma or GED

Associate or Bachelor's degree may substitute two years experience

Tools

EPIC EMR

Microsoft Office

Job description

Cleveland Clinic Health System in Cleveland, OH, is seeking a Clinical Administrative Assistant II - Head & Neck to support the Head Neck Surgery-Integrated Surgical Institute. This role handles referrals, patient inquiries, records, and clinic scheduling in a fast-paced surgical environment.

The ideal candidate will have a high school diploma, 3 years of admin experience, EPIC training within the first year, and strong Microsoft Office skills.