Clinical Admin Assistant II — Patient Care & Scheduling

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic’s Main Campus is seeking a Clinical Administrative Assistant to be a primary contact for patients, physicians, and nurses in a fast-paced clinical setting. You will manage a high volume of calls, EPIC communications, and MyChart messages while supporting efficient clinical operations.

The role requires excellent communication, keen attention to detail, and the ability to respond promptly while handling scheduling, insurance information, and referrals.

Qualifications

• High School Diploma or GED required.
• 3 years of administrative assistant experience in a professional setting.
• Associate degree or Bachelor’s degree may substitute two years of experience.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training in the first year.
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Online Skills Assessment may be used to evaluate experience.

Responsibilities

• Manage incoming correspondence and triage to the appropriate practice.
• Serve as first point of contact for referrals and patient inquiries.
• Manage external medical records and enter images into EPIC.
• Document and convey patient matters to medical staff and initiate orders and labs.
• Coordinate physician clinic schedules and reconcile scheduling errors.
• Collect and forward insurance information to Patient Financial Advisors.
• Assist patients with check-in for virtual appointments.
• Initiate and monitor patient referrals for empaneled patients.
• Handle messages and inbound calls; perform other duties as assigned.
• Respond to provider emails and coordinate staff schedules.

Skills

Communication

Time management

Microsoft Office

EPIC training

Electronic Medical Records

Telephone handling

Education

High School Diploma or GED

Associate’s or Bachelor’s degree may substitute two years experience

Tools

EPIC EMR

Microsoft Office

Job description

Cleveland Clinic’s Main Campus is seeking a Clinical Administrative Assistant to be a primary contact for patients, physicians, and nurses in a fast-paced clinical setting. You will manage a high volume of calls, EPIC communications, and MyChart messages while supporting efficient clinical operations.

The role requires excellent communication, keen attention to detail, and the ability to respond promptly while handling scheduling, insurance information, and referrals.