Cardiology Clinic Admin Pro - EPIC & Scheduling Expert

Cleveland Clinic; Arkansas; On-site; USD 42,000 - 64,000; Full time

Job summary

Cleveland Clinic is seeking a Clinical Administrative Assistant II for Cardiovascular Medicine at the Cleveland Clinic Main Campus. You will support Heart Failure-Heart Vascular & Thoracic Institute with front-desk duties, scheduling, and EPIC communications.

The role emphasizes strong communication, attention to detail, and ability to manage high volumes of calls, MyChart messages, and referrals while coordinating with physicians, nurses, and patients.

Qualifications

• High School Diploma or GED required.
• 3 years of administrative assistant experience in a professional setting required.
• Associate Degree or Bachelor’s Degree may substitute two years of experience.
• Experience with Electronic Medical Records.
• Must complete EPIC training during first year.
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manage a high volume of incoming calls and EPIC communications, including MyChart messages, prescription refill requests, and patient inquiries.
• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records and enter images into the EPIC system.
• Document and convey patient matters to medical professionals and initiate pending orders and labs.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information and forward to Patient Financial Advisors with follow-up.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Support messages and inbound calls; perform other duties as assigned.

Skills

Administrative experience

Communication skills

Education

High School Diploma or GED

Associate or Bachelor's degree may substitute two years experience

Tools

EPIC EMR

Microsoft Office

Job description

Cleveland Clinic is seeking a Clinical Administrative Assistant II for Cardiovascular Medicine at the Cleveland Clinic Main Campus. You will support Heart Failure-Heart Vascular & Thoracic Institute with front-desk duties, scheduling, and EPIC communications.

The role emphasizes strong communication, attention to detail, and ability to manage high volumes of calls, MyChart messages, and referrals while coordinating with physicians, nurses, and patients.