Clinical Administrative Assistant II — Patient Care Ops Pro

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic's Main Campus is seeking a Clinical Administrative Assistant II to provide high-level administrative support to medical staff, ensuring efficient departmental operations and a patient-centered experience.

The role requires 3+ years of experience, EMR familiarity, EPIC training within the first year, and proficient Microsoft Office skills. Typical hours are 40 per week, 8:00am–5:00pm, with paying range $16.47–$23.61 per hour.

Qualifications

• High School Diploma or GED required.
• 3 years of administrative assistant experience in a professional setting.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training during first year.
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as first contact for referrals and patient/family inquiries; triage appropriately.
• Manage external medical records and enter images into the EPIC system.
• Document and convey patient matters to medical staff and initiate orders and labs.
• Manage physician clinic schedules and reconcile scheduling errors.
• Collect insurance information and forward to Patient Financial Advisors.
• Assist patients with check-in for virtual appointments and referrals.
• Handle messages and inbound calls; perform other duties as assigned.

Skills

Administrative support

Electronic Medical Records

EPIC training

Microsoft Office

Communication

Education

High School Diploma or GED

Associate/Bachelor's degree substitution

Tools

EPIC

Microsoft Office Suite

Job description

Cleveland Clinic's Main Campus is seeking a Clinical Administrative Assistant II to provide high-level administrative support to medical staff, ensuring efficient departmental operations and a patient-centered experience.

The role requires 3+ years of experience, EMR familiarity, EPIC training within the first year, and proficient Microsoft Office skills. Typical hours are 40 per week, 8:00am–5:00pm, with paying range $16.47–$23.61 per hour.