Head Housekeeper - Lead Cleanliness & Guest Experience

TPG Hotels and Resorts; Meredith (NH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with company wh

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS to any TPG

Job summary

TPG Hotels and Resorts is seeking an Executive Housekeeper to oversee the daily operation of the housekeeping department and ensure guest comfort. You will recruit, train, and supervise staff, create schedules, and uphold cleanliness and safety standards across rooms and public areas.

In this leadership role, you will manage inventory, coordinate with purchasing and maintenance, evaluate performance, and implement programs to improve efficiency and guest satisfaction.

Qualifications

• Degree in hospitality management or related field preferred.
• 2+ years supervisory experience in housekeeping.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Attention to detail and high-quality standards.
• Leadership to manage a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency with Microsoft Office.
• Ability to work flexible hours.

Responsibilities

• Recruit, train, and supervise housekeeping staff.
• Create department schedules and assign duties daily.
• Conduct performance evaluations and provide feedback.
• Provide ongoing training to housekeeping staff.
• Implement and update training programs to improve efficiency.
• Establish and enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Implement quality control programs to maintain high standards of cleanliness.
• Conduct regular audits to ensure adherence to established standards.
• Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for procurement of cleaning materials.
• Control costs and expenses within the allocated budget.
• Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.
• Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with maintenance for timely resolution.

Skills

Communication

Organization

Time management

Attention to detail

Leadership

Problem solving

Industry standards

MS Office

Flexible hours

Education

Hospitality degree

Tools

Microsoft Office

Job description

TPG Hotels and Resorts is seeking an Executive Housekeeper to oversee the daily operation of the housekeeping department and ensure guest comfort. You will recruit, train, and supervise staff, create schedules, and uphold cleanliness and safety standards across rooms and public areas.

In this leadership role, you will manage inventory, coordinate with purchasing and maintenance, evaluate performance, and implement programs to improve efficiency and guest satisfaction.