Lead Housekeeping Supervisor - Guest Satisfaction

TPG Hotels & Resorts; Decatur (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

401(k) Retirement Plan with company…

Paid Time Off, Vacation and Holidays

AMAZING HOTEL DISCOUNTS

Job summary

TPG Hotels & Resorts is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, ensuring rooms and public areas meet high cleanliness and hygiene standards. The role emphasizes staff leadership, training, safety, and guest satisfaction in a fast-paced hotel environment.

You will supervise room attendants and janitorial staff, coordinate schedules, and collaborate with front desk and maintenance to deliver exceptional service while maintaining cost efficiency and adherence to

Qualifications

• High school education; hospitality management or related experience preferred.
• Knowledge of housekeeping principles, cleaning equipment and supplies.
• Ability to operate a computer, phone and office equipment.

Responsibilities

• Supervise housekeeping staff and daily cleaning operations to maintain hotel standards.
• Assist in hiring, training, and scheduling staff; assign tasks and monitor performance.
• Inspect guest rooms and public areas for cleanliness and safety; address maintenance needs.
• Handle guest complaints related to housekeeping and resolve issues promptly.
• Enforce PPE usage and safety protocols; ensure compliance with health regulations.

Skills

Staff Management

Training & Development

Quality Control

Customer Service

Safety Procedures

Education

High school diploma

Hospitality management education preferred

Job description

TPG Hotels & Resorts is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, ensuring rooms and public areas meet high cleanliness and hygiene standards. The role emphasizes staff leadership, training, safety, and guest satisfaction in a fast-paced hotel environment.

You will supervise room attendants and janitorial staff, coordinate schedules, and collaborate with front desk and maintenance to deliver exceptional service while maintaining cost efficiency and adherence to