Head Concierge, Luxury Living — On-Site Leader

Strattonamenities; Flower Mound (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Stratton Amenities in Flower Mound, Texas is searching for an experienced Lead Concierge to oversee front desk operations at a luxury apartment community. The Lead Concierge ensures service excellence and operational consistency while leading a dedicated concierge team. Responsibilities include managing team schedules, addressing resident concerns, and developing SOPs for improved service quality. Candidates should have a passion for hospitality, proven leadership skills, and a minimum of five years of relevant experience. A professional appearance and the ability to work flexible hours are essential.

Qualifications

• Minimum of five years of hospitality or luxury customer service experience.
• Prior leadership or supervisory experience required.
• Flexibility to work nights, weekends, and holidays as required.

Responsibilities

• Oversee front desk operations and lead the concierge team.
• Ensure service excellence and accountability.
• Conduct regular meetings with the property manager.

Skills

Hospitality and service excellence

Excellent verbal and written communication skills

Leadership and team management

Problem-solving and decision-making

Interpersonal and guest service skills

Job description

Stratton Amenities in Flower Mound, Texas is searching for an experienced Lead Concierge to oversee front desk operations at a luxury apartment community. The Lead Concierge ensures service excellence and operational consistency while leading a dedicated concierge team. Responsibilities include managing team schedules, addressing resident concerns, and developing SOPs for improved service quality. Candidates should have a passion for hospitality, proven leadership skills, and a minimum of five years of relevant experience. A professional appearance and the ability to work flexible hours are essential.