Lead Concierge

Stratton Amenities; Flower Mound (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Stratton Amenities in Flower Mound, TX seeks an experienced Lead Concierge to oversee front desk operations and lead a concierge team. You will be the on-site leader, liaising with property management to ensure service excellence and operational consistency.

The role requires a passion for hospitality, strong communication, and proven leadership. Flexible to work nights, weekends, and holidays, with a focus on professional appearance and guest satisfaction.

Qualifications

• Minimum five years of hospitality or luxury customer service experience.
• Strong leadership and team management abilities.
• Excellent verbal and written communication skills.
• Ability to maintain professionalism and discretion under pressure.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Act as the on-site leader and face of the property.
• Oversee concierge team and coordinate with property management.
• Deliver anticipatory service for residents and guests.
• Manage staff schedules and payroll submissions.
• Develop and enforce SOPs to improve service quality.
• Conduct regular meetings with property manager to review service levels.
• Uphold uniform, grooming, and presentation standards.

Skills

Leadership

Customer service

Communication

Problem-solving

Organization

Job description

# Lead ConciergeFull-time Flower Mound, TX $18 Posted June 15, 2026Lead Concierge / Supervisor Company Overview Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We are committed to...Apply for This PositionLead Concierge / Supervisor Company Overview Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We are committed to delivering a consistent, polished, and hospitality-driven experience for our associates, residents, and clients. Position Summary We are seeking an experienced, confident, and service-driven Lead Concierge to oversee front desk operations and lead a dedicated concierge team. This role serves as the primary on-site leader and liaison between property management and the concierge team, ensuring service excellence, accountability, and operational consistency. Key Responsibilities • Act as the on-site leader and face of the property, setting the standard for professionalism and service • Serve as the primary point of contact between the property manager and the concierge team • Deliver and model exceptional, anticipatory service for residents, guests, and prospects • Address resident concerns and complaints promptly and professionally • Conduct regular meetings with the property manager to review service levels and identify improvement opportunities • Manage team schedules and oversee accurate weekly payroll submission • Lead monthly staff meetings and conduct one-on-one check-ins focused on performance, expectations, and development • Implement performance coaching, corrective action, and accountability measures as needed • Develop, update, and enforce concierge SOPs to improve service quality and operational efficiency • Ensure compliance with uniform, grooming, and presentation standards • Foster a positive, professional, and service-focused team culture • Participate in monthly regional leadership calls and initiatives Position Requirements • Strong passion for hospitality and service excellence • Excellent verbal and written communication skills • Proven leadership and team management abilities • Strong problem-solving and decision-making skills • Ability to build and maintain professional relationships with residents, clients, and team members • High level of discretion and ability to maintain confidentiality • Strong sense of ownership and accountability for the property and team • Ability to remain calm and decisive under pressure • Minimum of five years of hospitality or luxury customer service experience • Exceptional interpersonal and guest service skills • Highly organized, proactive, and self-motivated • Professional appearance and demeanor at all times • Flexibility to work nights, weekends, and holidays as required Secondary Responsibilities • Build rapport and maintain strong relationships with residents • Maintain professional telephone etiquette and accurate message handling • Log, track, and audit resident packages and deliveries • Monitor lobby activity, surveillance cameras, and conduct property walks to ensure safety and standards • Assist with coordinating amenity and resident service requests • Escort residents, guests, or vendors as necessary • Perform routine walkthroughs to ensure cleanliness, safety, and presentation standards • Perform additional duties as assigned by the property manager or outlined in property SOPs Experience Requirements • Prior leadership or supervisory experience required • Experience training, coaching, and developing team members • Minimum of two years of experience in hospitality, luxury residential, multifamily, or upscale hotel environments • Minimum of two years of experience in a fast-paced, customer-facing luxury retail or service environment preferred • Demonstrated track record of delivering exceptional service Equal Opportunity Statement Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to building strong teams, meaningful connections, and a culture rooted in service.### Job DetailsEmployment Type: Full-timeLocation: Flower Mound, TXCompensation: $18Date Posted: June 15, 2026## Apply for Lead ConciergeInterested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.