Luxury Front Desk Concierge – Guest Experience Lead

Stratton Amenities; Flower Mound (TX); On-site; USD 23,000 - 25,000; Full time

Job summary

Stratton Amenities in Flower Mound, TX is seeking a Front Desk Concierge for full-time (and part-time) roles at our luxury residential high-rise. You will greet residents and guests, provide hotel-style service, manage packages, and coordinate amenities while maintaining confidentiality and a polished appearance.

The role requires excellent verbal and written communication, hospitality experience, and the ability to think quickly under pressure.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Have at least two year of hospitality experience.
• Possess amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Think clearly, quickly and efficiently and make concise decisions even under pressure.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Professional telephone etiquette and message delivery
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Organizational skills

Self-motivation

Decision making under pressure

Hospitality experience

Job description

Stratton Amenities in Flower Mound, TX is seeking a Front Desk Concierge for full-time (and part-time) roles at our luxury residential high-rise. You will greet residents and guests, provide hotel-style service, manage packages, and coordinate amenities while maintaining confidentiality and a polished appearance.

The role requires excellent verbal and written communication, hospitality experience, and the ability to think quickly under pressure.