Head Coach / Store Leader: Data-Driven Guest Experience

Sweetgreen; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

20% bonus potential

Medical, dental, vision plans

Paid vacation

401(k) program

Paid family leave

Sweetgreen swag

Job summary

Sweetgreen in New York is seeking a Head Coach (General Manager) to lead the store team, balancing people, operations, and performance to deliver exceptional guest experiences. You will coach talent, use data-driven insights, and uphold food safety and cleanliness in a dynamic environment.

You will drive sales, manage costs, and develop schedules aligned with business goals while leveraging technology for operations and reporting.

Qualifications

• Experience leading teams in fast-paced environments.
• Strong focus on food safety and quality standards.
• Proficient in using data to drive guest experience and profitability.

Responsibilities

• Lead the full employee lifecycle and foster inclusion.
• Maintain food safety, cleanliness, and equipment standards.
• Deliver hospitality and brand-aligned guest experiences.
• Drive sales and profitability through strategic planning and scheduling.
• Operate and support all systems and daily processes for smooth operations.
• Perform functions from prior coach roles to support career path.

Skills

People leadership

Operations management

Data-driven decisions

Food safety awareness

Tools

POS systems

Scheduling software

Job description

Sweetgreen in New York is seeking a Head Coach (General Manager) to lead the store team, balancing people, operations, and performance to deliver exceptional guest experiences. You will coach talent, use data-driven insights, and uphold food safety and cleanliness in a dynamic environment.

You will drive sales, manage costs, and develop schedules aligned with business goals while leveraging technology for operations and reporting.