HCV Administrative Operations Lead

Housing Authority of the City of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 65,000 - 85,000; Full time

Job summary

Housing Authority of the City of Pittsburgh seeks an experienced administrator to oversee frontline and clerical staff and to manage critical HCVP tasks, including landlord interface and briefings. You will coordinate meetings, develop reports, analyze workflows, and ensure policy compliance in a dynamic environment.

Requirements include a bachelor's degree (or equivalent) and 3–5 years in admin/office management, with familiarity of collective bargaining agreements and valid driver’s license.

Qualifications

• Bachelor's degree or equivalent required.
• 3-5 years in an administrative or office management role.
• Familiar with collective bargaining agreement processes and contracts.

Responsibilities

• Manages administrative staff including Front Desk Associates, General Clerks, Customer Service Associates, and Support and Service Request Specialist IIs.
• Assignment, planning, review and evaluation of work; workforce planning and performance management.
• Creates and updates reports to track workflow and deliverables.
• Ensures adherence to agency policies and procedures.
• Liaises on projects and initiates new initiatives for the HCVP department.
• Schedules meetings for the HCV Department and prepares materials.
• Researches regulations and facilitates problem solving to resolution.
• Maintains electronic records and analyzes data when applicable.
• Monitors workflow and provides timely recommendations in consultation with the manager.
• Performs other duties as assigned.

Skills

High-paced environment

MS Word/Excel/Google Suite

Education

Bachelor's degree or equivalent

3-5 years admin/office management experience

Job description

Housing Authority of the City of Pittsburgh seeks an experienced administrator to oversee frontline and clerical staff and to manage critical HCVP tasks, including landlord interface and briefings. You will coordinate meetings, develop reports, analyze workflows, and ensure policy compliance in a dynamic environment.

Requirements include a bachelor's degree (or equivalent) and 3–5 years in admin/office management, with familiarity of collective bargaining agreements and valid driver’s license.