Hawaii Concierge: Experience Planner & Tours Sales

Blue-Hawaiian-Helicopters; Honolulu (HI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Benefits

Job summary

The Concierge role at Blue Hawaiian Helicopters in Hawaii involves greeting guests, assessing needs, and booking world-class tours and activities, including helicopter tours, luaus, and snorkeling, while meeting sales targets in a commission environment.

You will provide exceptional service, cross-sell offerings, and close sales on-site or by phone, ensuring a memorable guest experience and earning potential through commissions.

Qualifications

• High school diploma or GED and 1-3 years’ related experience and/or training; or equivalent combination of education and experience
• 1-2 years of sales (or upselling) experience in a performance driven environment
• Extraordinary guest service skills
• Expert-level knowledge of the local area and attractions
• Knowledge of travel and/or ticket industry and concierge experience preferred

Responsibilities

• Provide each guest with a professional and courteous greeting and extraordinary customer service
• Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs
• Needs are assessed via the discovery process (i.e., asking questions)
• Meet or exceed established sales targets in a commissioned environment
• Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience
• Ability to solve guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
• Confirmed ability to sell in person and occasionally, on the phone
• Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
• Once trained, the Concierge will close and book sales as well as collect payment at the time of sale
• Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business

Skills

Customer service

Upselling

Sales

Communication

Fluent English

Time management

Phone sales

Education

High school diploma or GED

Tools

Microsoft Office

Typing 30-40 wpm

Job description

The Concierge role at Blue Hawaiian Helicopters in Hawaii involves greeting guests, assessing needs, and booking world-class tours and activities, including helicopter tours, luaus, and snorkeling, while meeting sales targets in a commission environment.

You will provide exceptional service, cross-sell offerings, and close sales on-site or by phone, ensuring a memorable guest experience and earning potential through commissions.