Reservations Lead - Helicopter Tours Sales & Service

Blue Hawaiian Helicopters; Kahului (HI); On-site; USD 55,625 - 83,525; Full time

Job summary

Blue Hawaiian Helicopters in Kahului, HI, seeks a Reservations Manager to drive sales and lead the Reservations team. You will mentor agents, manage daily operations, respond to guest inquiries, and coordinate with Sales and Experience leadership to maximize revenue.

Responsibilities include optimizing call handling, growing base revenue through upselling, implementing sales strategies, and ensuring excellent customer service across phone and online bookings while aligning with company policies.

Qualifications

• Bachelor’s degree or higher preferred with 4–6 years related experience.
• Strong track record in customer service and sales.
• Experience leading a team in a fast-paced environment.
• Proven ability to develop and implement sales/marketing strategies.

Responsibilities

• Oversee day-to-day Reservations department operations.
• Coach and develop Reservations staff; improve training and feedback.
• Drive sales and upsell products during bookings and inquiries.
• Coordinate with Sales and Director of Experience on revenue strategies.
• Ensure exceptional customer service across phone and online channels.
• Manage call volume, response times, and performance metrics.

Skills

Strategic thinking

Analytical

Customer service

Communication

Education

Bachelor’s degree (BS/BA) preferred

High school diploma or GED

4-6 years related experience

2-4 years sales experience

1-2 years Revenue Management

Leadership experience

Tools

Salesforce

Mailchimp

Al-Pro Software

Job description

Blue Hawaiian Helicopters in Kahului, HI, seeks a Reservations Manager to drive sales and lead the Reservations team. You will mentor agents, manage daily operations, respond to guest inquiries, and coordinate with Sales and Experience leadership to maximize revenue.

Responsibilities include optimizing call handling, growing base revenue through upselling, implementing sales strategies, and ensuring excellent customer service across phone and online bookings while aligning with company policies.