Hardware Technician 1

Orion Consortium; New York (NY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Orion Consortium is seeking a seasoned IT professional to provide Tier 2/3 support for workstations, servers, printers, and conferencing gear. You will conduct site surveys, plan hardware purchases, and deliver installation reports to support network upgrades.

The role requires 8570 and Security+ (preferred), with readiness for on-site and remote work in a security-conscious environment. Minimum 1–2 years IT experience, High school diploma, and a TS/SCI clearance are required to ensure

Qualifications

• High school diploma or GED required.
• Minimum of 1-2 years of relevant IT experience.
• Must possess 8570 Certification; Security+ certification is highly preferred.

Responsibilities

• Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
• Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.
• Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
• Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Skills

Hardware troubleshooting

Windows OS support

Remote support

End-user support

Communication skills

Security practices

Education

High school diploma

8570 Certification

Security+ certification (preferred)

Tools

Active Directory

Microsoft Office

VPN

Job description

***Position requires TS/SCI with a Full Scope polygraph.*

Requirements

• Advanced Technical Support:
  Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

• Site Surveys & Documentation:
  Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

• Hardware Acquisition & Installation:
  Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

• Project Support & Reporting:
  Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

• Custom Cabling & Integration:
  Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

• Training & User Enablement:
  Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.

• Infrastructure Maintenance:
  Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

• Operational Excellence:
  Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.

• End-User Support:
  Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.

• Collaboration:
  Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Minimum Education and Experience

• High school diploma or GED required.
• Minimum of 1- 2 years of relevant IT experience.
• Must possess 8570 Certification; Security+ certification is highly preferred.

Technical Skills

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
• Proficient in supporting end-users remotely, providing timely and effective technical assistance.

Professional Competencies

• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.

Additional Requirements

• Must be able to drive a company vehicle as part of job responsibilities.
• Ability to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.

Clearance Required: TS/SCI with FSP