IT Support Specialist

Lentech Inc.; Fort Meade (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Lentech Inc. is hiring an IT Support Specialist in Fort Meade, Maryland. This position involves delivering advanced support for various IT equipment, conducting site surveys, and training personnel in hardware maintenance.

Qualified applicants should have a high school diploma, relevant IT experience, and possess the 8570 Certification. The role requires TS/SCI with FSP clearance, providing a great opportunity for those looking to start a career in IT.

Qualifications

• 1-2 years of relevant IT experience is required.
• Must possess TS/SCI with FSP and in access today through MD.
• Security+ certification is highly preferred.

Responsibilities

• Deliver Tier 2 and 3 support for various IT equipment.
• Conduct site surveys and prepare documentation.
• Analyze hardware requirements and prepare specifications.
• Support network upgrades and prepare installation reports.
• Maintain fiberoptic modems and networks.
• Train site personnel in hardware use and maintenance.

Skills

Technical troubleshooting

Windows OS installation

Networking knowledge

Microsoft Office Suite

Active Directory

End-user support

Analytical skills

Problem-solving

Education

High school diploma or GED

8570 Certification

Job description

Lentech is hiring an IT Support Specialist. This is an excellent opportunity to get your career started!

Advanced Technical Support

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
• Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

Site Surveys & Documentation

• Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepared detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

Hardware Acquisition & Installation

• Analyze current and future hardware requirements.
• Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

Project Support & Reporting

• Prepare and deliver site installation and test reports.
• Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

Custom Cabling & Integration

• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

Training & User Enablement

• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.

Infrastructure Maintenance

• Maintain and support government and/or vendor-manufactured fiberoptic modems, multiplexers, fiberoptic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

Operational Excellence

• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.

Collaboration

• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Requirements

• MUST BE TS/SCI with FSP and in access today through MD
• High school diploma or GED required.
• Minimum of 1-2 years of relevant IT experience.
• Must possess 8570 Certification; Security+ is highly preferred.

Technical Skills

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
• Proficient in supporting end-users remotely, providing timely and effective technical assistance.
• Professional Competencies:
• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.

Additional Requirements

• Must be able to drive a company vehicle as part of job responsibilities.
• Ability to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.
• MUST BE TS/SCI with FSP and in access today!