Hardware Technician 2 at Orion Consortium Columbia, MD

Hong Kong Study Skills Research Institute; Columbia (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services provider located in Columbia, MD, is seeking a Hardware Technician 2. The role involves providing on-site and remote support for hardware systems, conducting site surveys, and preparing documentation. Candidates must have at least a high school diploma with 7 years of experience or an associate degree with 5 years of experience, along with relevant certifications. This position requires TS/SCI clearance and offers an 8-hour work shift, subject to management’s schedule.

Qualifications

• Minimum of 7 years of experience with a High School/GED or 5 years with an Associate’s degree.
• Must have one of the following 8570 certifications: A+ CE, NET+ CE, or SSCP.
• Expertise in Microsoft Windows 7 and 10.

Responsibilities

• Provide Tier 2 and 3 support for computer workstations and peripherals.
• Conduct site surveys and document configurations.
• Prepare installation schedules and train personnel on hardware.

Skills

Hardware installation

Troubleshooting computer hardware

Installing Windows and applications

Microsoft Office Applications

Active Directory

Analytical skills

Communication skills

Time management

Education

High School/GED

Associate’s degree

Job description

Hardware Technician 2

Columbia, MD

Responsibilities

• The Hardware Technician 2 provides Tier 2 and 3 on‑site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conducts site surveys; assesses and documents current site configuration and user requirements.
• Analyzes existing requirements and prepares specifications for hardware acquisitions.
• Develops hardware installation schedules.
• Prepares drawings documenting configuration changes at each site.
• Prepares site installation and test reports. Trains site personnel in proper use of hardware.
• Builds specialized interconnecting cables.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintain government and/or vendor‑manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation.
• Support network upgrade projects or initiatives.
• Support end‑user connectivity needs.

Requirements

Required Skills, Experience, and Education:
Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.

• Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well‑versed in installing Windows, software, applications, antivirus, and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end‑users remotely.
• Demonstrated expertise in Microsoft Windows 7 and 10.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem‑solving skills.
• Must be able to drive company vehicle.
• Must be available to work an 8‑hour shift between the hours of 6am-6pm, as determined by management.
• Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

Required Clearance: TS/SCI polygraph clearance

Position requires a TS/SCI.