Manchester Housing and Redevelopment Authority: Technical Support Specialist

Breakout Tools; Manchester (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Manchester, NH is seeking a Technical Support Specialist. This role involves troubleshooting hardware issues, assisting customers daily, and using a ticket system. Candidates should possess a Bachelor’s degree in IT or computer science with relevant experience. The position requires calmness under pressure and familiarity with Microsoft Active Directory. Competitive compensation is offered.

Qualifications

• Several years of experience in a related field or a degree in information technology or computer science.
• Ability to remain calm when dealing with frustrated customers.
• Comfortable using ticket systems and Microsoft tools.

Responsibilities

• Help customers troubleshoot issues with their hardware.
• Transfer customers to another department or specialist when necessary.
• Order replacement products or components.
• Track customers helped in our support database.

Skills

Customer service

Problem-solving

Microsoft Active Directory

Ticket system usage

Education

Bachelor’s degree in IT or computer science

Job description

We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.

Technical Support Specialist Duties and Responsibilities

• Help customers troubleshoot issues with their hardware
• Transfer customers to another department or specialist when necessary
• Order replacement products or components
• Track customers helped in our support database

Technical Support Specialist Requirements and Qualifications

• Bachelor’s degree in IT or computer science preferred