IT Specialist

Remote Jobs; New York (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

MVP Consulting Plus is seeking a Junior IT Specialist for a 30-month contract in New York City offices. You will provide technical support for hardware and software, delivering high-quality end-user service to meet agency business needs.

Responsibilities include handling Level 2 tickets, onboarding/offboarding staff, PowerShell automation, MDM administration, and ensuring security/compliance per cyber security standards.

Qualifications

• 3 years of desktop support experience.
• Experience deploying Windows 7/10 images with MDT.
• Experience with AD group policy standards, VPN, 2FA, and network printing.
• Proficient in PowerShell scripting for automation.
• Strong analytical and problem-solving abilities for hardware/software issues.

Responsibilities

• Handle level 2 tickets and onboarding/offboarding staff.
• Use PowerShell scripting to automate tasks and improve productivity.
• Administer corporate mobile device management (MDM) solution.
• Maintain platform security and compliance with the agency cyber security program.
• Test Group Policies and endpoint OS updates and deployments.
• Collaborate with IT teams to coordinate work efforts and meet SLAs.

Skills

Desktop Support

Active Directory

PowerShell scripting

VPN & 2FA concepts

Network concepts (DHCP/VLANs/ACLs)

Problem solving

Education

MS Windows certifications

Tools

MDM solutions

Group Policy (GPO)

MDT (Microsoft Deployment Toolkit)

Endpoint security tools (antivirus, PKI, HDD encryption)

Job description

HBITS: HBITS-08-15042
Junior, IT Specialist
30 month contract
Interview: In-person
Work model: 100% Office (No telecommuting stated)

Project Description

The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

Day-to-Day Tasks

1. Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets). Tasks include but not limited to: onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner.
2. Utilize PowerShell scripting to maximize productivity of platform management.
3. Administer corporate mobile device management solution.
4. Maintain platform security and compliance in alignment with agency's cyber security program to protect data.
5. Test Group Policies and updates for endpoint OS.
6. Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components.
7. Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.
8. Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes.
9. Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination.
10. Monitor, measure, and test current/new infrastructure products and services.
11. Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.
12. Monitor, measure, and test current/new infrastructure products and services.
13. Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations.
14. Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation.
15. Use of remote access technologies (VPN, terminal services)
16. Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise.

Required Qualifications

• 36 Months experience in the field of Desktop Support
• 36 Months experience with technical approaches in design, build testing, and debugging problems.
• 36 Months experience in mobile device management (MDM) solutions.
• 36 Months experience with Active Directory group policy standards
• 36 Months experience with Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc).
• 36 Months of Windows 7 & 10 experience including 64 bit operating systems.
• 36 Months of experience with Window image deployment using MDT.
• 36 Months of experience with client-based security management tools including anti-virus, PKI, HDD encryption, and general client based security hardening.
• 36 Months of scripting language experience - Power Shell preferred
• 36 Months of engineer experience: research, analysis, planning and implementation.
• Certifications relevant to MS Windows
• 36 Months experience with advanced troubleshooting and support for VPN, 2 Factor Authentication, and network printing.
• 36 Months active Directory management experience
• 36 Months experience with cyber security best practices and compliance
• 36 Months experience with Intel workstation hardware and operating systems
• 36 Months of experience of analytical and problem-solving abilities dealing with hardware and software issues.

MVP Consulting Plus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities during the application process.