Hardware Asset Lifecycle Lead (ServiceNow HAM Pro)

Quest Oracle Community; Massachusetts; Hybrid; USD 83,000 - 222,000; Full time

Job summary

CVS Health is hiring a Hardware Asset Lifecycle Management Specialist to serve as the enterprise SME for Hardware Asset Management (HAM), driving lifecycle governance, HAM Pro optimization, and audit readiness across the organization.

The specialist partners with Procurement, Finance, Security, Governance and IT to establish trusted asset data, improve efficiency, support audits, and enable data-driven decision making.

Qualifications

• 5+ years supporting enterprise Hardware Asset Management programs.
• 3+ years managing audit readiness activities, regulatory requirements, and complex reconciliation or inventory exception resolution.
• 2+ years establishing and maintaining data quality standards, normalization practices, and trusted asset records that support reporting, analytics, and decision-making.
• 2+ years working with ServiceNow ITAM capabilities, including HAM Pro, Discovery, and CMDB integrations.
• 2+ years supporting governance frameworks, control processes, and accuracy standards across CMDB platforms and enterprise hardware inventories.

Responsibilities

• Serve as the enterprise SME for Hardware Asset Management, ensuring data integrity, governance, and lifecycle compliance across hardware asset repositories, CMDB, and ServiceNow HAM platforms.
• Manage and optimize the end-to-end hardware asset lifecycle, including inventory accuracy, asset reconciliation, audit readiness, process improvement, and policy adherence.
• Lead configuration, administration, and enhancement of ServiceNow HAM Pro capabilities, including integrations with CMDB, Discovery, and related enterprise systems.
• Partner with Procurement, Finance, Governance, Security, and IT stakeholders to improve asset visibility, hardware tracking, inventory controls, vendor alignment, and lifecycle governance.
• Develop training, documentation, reporting, user stories, process maps, and analytics that drive adoption of HAM best practices, continuous improvement, and AI-enabled operational efficiencies.

Skills

Data governance

Cross-functional collaboration

Analytical thinking

Auditing awareness

Education

Bachelor's degree

Tools

ServiceNow HAM Pro

CMDB

Discovery

Excel

Power BI

Tableau

Job description

CVS Health is hiring a Hardware Asset Lifecycle Management Specialist to serve as the enterprise SME for Hardware Asset Management (HAM), driving lifecycle governance, HAM Pro optimization, and audit readiness across the organization.

The specialist partners with Procurement, Finance, Security, Governance and IT to establish trusted asset data, improve efficiency, support audits, and enable data-driven decision making.