Hardware Asset Lifecycle Lead - HAM Pro & Data Quality

Quest Oracle Community; Delaware; Hybrid; USD 83,000 - 222,000; Full time

Job summary

CVS Health is seeking a Hardware Asset Lifecycle Management Specialist to serve as the enterprise SME for HAM, driving governance, ServiceNow HAM Pro optimization, audit readiness, data quality, and continuous process improvement across the organization.

The role partners with Procurement, Finance, Security, Governance, and IT to establish trusted asset data, improve visibility, support audits, and enable data-driven decisions.

Qualifications

• 5+ years of experience supporting enterprise Hardware Asset Management programs, including lifecycle planning, inventory governance, controls, and operational oversight.
• 3+ years managing audit readiness activities, regulatory requirements, and complex reconciliation or inventory exception resolution.
• 2+ years establishing and maintaining data quality standards, normalization practices, and trusted asset records that support reporting, analytics, and decision-making.
• 2+ years working with ServiceNow ITAM capabilities, including HAM Pro, Discovery, and CMDB integrations.
• 2+ years supporting governance frameworks, control processes, and accuracy standards across CMDB platforms and enterprise hardware inventories.

Responsibilities

• Serve as the enterprise SME for Hardware Asset Management, ensuring data integrity, governance, and lifecycle compliance across hardware asset repositories, CMDB, and ServiceNow HAM platforms.
• Manage and optimize the end-to-end hardware asset lifecycle, including inventory accuracy, asset reconciliation, audit readiness, process improvement, and policy adherence.
• Lead configuration, administration, and enhancement of ServiceNow HAM Pro capabilities, including integrations with CMDB, Discovery, and related enterprise systems.
• Partner with Procurement, Finance, Governance, Security, and IT stakeholders to improve asset visibility, hardware tracking, inventory controls, vendor alignment, and lifecycle governance.
• Develop training, documentation, reporting, user stories, process maps, and analytics that drive adoption of HAM best practices, continuous improvement, and AI-enabled operational efficiencies.

Skills

HAM governance

Audit readiness

Data quality

ServiceNow HAM Pro

CMDB/Discovery

Education

Bachelor's degree

Job description

CVS Health is seeking a Hardware Asset Lifecycle Management Specialist to serve as the enterprise SME for HAM, driving governance, ServiceNow HAM Pro optimization, audit readiness, data quality, and continuous process improvement across the organization.

The role partners with Procurement, Finance, Security, Governance, and IT to establish trusted asset data, improve visibility, support audits, and enable data-driven decisions.