Service Manager

Packard Culligan Water; St. Louis (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K with employer match

Tuition reimbursement

Scholarship opportunities

Paid time off

Paid holidays

Career advancement through training

Work-life balance

Job summary

The Packard Culligan Water St. Louis, MO dealership is seeking a Service Manager who combines strong technical and people skills to lead our Service and Route teams.

You will develop and guide Service Technicians and Route Drivers through coaching, hands-on leadership, and customer-focused training in a fast-paced environment. The role emphasizes staying current with technical knowledge, mentoring staff, and achieving customer satisfaction and retention while partnering with sales.

Qualifications

• Experience managing service and route teams in a fast-paced environment.
• Strong coaching and mentoring to improve technician and driver performance.
• Proven ability to resolve customer issues and ensure satisfaction.

Responsibilities

• Resolve service-related problems and approve billing adjustments as needed.
• Ensure after-hours response to customer emergencies is adequate.
• Staffing, workload distribution, and skill development for service teams.
• Provide training to exceed customer expectations and develop staff.
• Lead performance objectives aligned with dealership goals.
• Maintain assets, fleet, and equipment; achieve gross margin targets.
• Conduct regular one-on-one and team meetings around goals.
• Foster a team environment and keep service staff current in skills.

Skills

Leadership

Customer service

Coaching

Communication

Team management

Job description

The Packard Culligan Water St. Louis, MO dealership, is looking for an exceptional Service Manager with great Technical and People skills!

Our next Service Manager will lead by example in a hands-on environment to strengthen a motivated and competent workforce, ensure customer satisfaction and retention while assisting in achieving company goals. The Service Manager leads our Service and Route team personnel and with residential functions to ensure customer satisfaction and retention. You will have the opportunity to develop and lead motivated Service Technicians and Route Drivers through coaching and training of technical skills and customer service.

This is a hands-on management position. The Service Manager will provide leadership through effective communication, process improvement, coaching/training, liaison between service and sales and mentoring in a fast-paced, high-volume environment. This position reports to the General Manager. Previous experience in Trades management is a plus!

What is the Service Manager responsible for?

Resolving service-related problems, approving billing adjustments as necessary

• Ensure adequate after-hours response to customer emergencies
• Maintaining appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needs
• Provide sufficient training to ensure employees have the skills and information necessary to exceed customers’ expectations
• Develop realistic employee performance objectives tied to the dealership’s goals in order to support employee development and empowerment
• Maintain the company’s assets (plant, fleet, equipment, and other inventory)
• Achieve planned gross margin and revenue targets
• Conduct regular one on one employee and team meetings around employee and company goals
• Have ability to build team environment-
• Keep their knowledge and skills current as well as that of service personnel. Pursue WQA CWS-I certification

What does this management role offer you?

This management role offers a base salary, as well as incentives.

We will provide opportunities for training and development coordinated through our Corporate Team for anyone transitioning into this role so that you build the necessary management skill set to perform in the role.

Work in a newly remodeled facility, great upscale area with a lot to offer, your own office, great options for group events near the office.

We offer Employees unbelievable benefits!

• Dental and vision
• Wellness Program with incentives
• 401K with employer match, Tuition reimbursement, and scholarship opportunities
• Paid time off and paid holidays
• Career advancement through training and development
• Work-life balance

Fine Print:

to be our next Service Manager, you will be subject to a pre-employment background check, drug screening, DOT physical and Motor Vehicle Record review.

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and is backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Packard Culligan Water’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.