Hands-On Multifamily Maintenance Lead

Colonial Group; Westerville (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Harbor Group Management Company is seeking a Maintenance Supervisor for its multifamily communities. This hands-on leader will oversee maintenance operations, supervise a maintenance team, handle service requests, and ensure safety, cleanliness, and the property's appearance.

The role emphasizes preventative maintenance, inventory control, vendor coordination, on‑call availability, and timely completion of work orders while delivering excellent resident service and maintaining high workmanship

Qualifications

• Minimum of three years’ experience in multifamily property maintenance, including turnover/make-ready processes.
• At least one year of supervisory or team leadership experience.
• Expertise in general maintenance including plumbing, electrical, carpentry, drywall, painting, or appliance repair.
• EPA Universal or HVAC certification based upon property requirements.
• Proficiency in diagnosing maintenance issues and implementing effective solutions.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Proficient with Microsoft Office; Property Management software and Maintenance Ticketing System experience is a must.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Must be available for emergency on-call, including evenings and weekends upon the needs of the property.
• Valid driver’s license required (for operating golf carts or company vehicles on property if applicable).

Responsibilities

• Supervise, train, and provide guidance to the maintenance team, ensuring tasks are completed effectively and on time.
• Diagnose and repair issues related to plumbing, HVAC, electrical, appliances, carpentry, and general property maintenance.
• Respond to resident service requests and complete work orders in accordance with company standards and timelines.
• Oversee and participate in the “make-ready” process, including pre-move-out inspections, punch list creation, scheduling of vendors, and final quality checks.
• Ensure all common areas, exteriors, and grounds are clean, safe, and visually appealing in alignment with company standards.
• Schedule and supervise both in-house maintenance and third-party contractor/vendor work.
• Perform and document monthly preventative maintenance according to company policies and procedures.
• Maintain an organized inventory of supplies, tools, and parts; order materials as needed while adhering to budget guidelines.
• Ensure safety protocols are followed by conducting regular safety meetings, maintaining current MSDS sheets, and complying with OSHA and other safety standards.
• Inspect work completed by staff, vendors, and contractors to verify quality and compliance with specifications.
• Provide excellent customer service by addressing resident concerns promptly and professionally.
• Identify cost‑saving opportunities and avoid unnecessary replacement of parts or materials.

Skills

Supervisory experience

Maintenance diagnosis

Communication

Organization

Customer service

Problem solving

Multifamily maintenance knowledge

Education

EPA Universal or HVAC certification

Tools

Microsoft Office

Property Management software

Maintenance Ticketing System

Job description

Harbor Group Management Company is seeking a Maintenance Supervisor for its multifamily communities. This hands-on leader will oversee maintenance operations, supervise a maintenance team, handle service requests, and ensure safety, cleanliness, and the property's appearance.

The role emphasizes preventative maintenance, inventory control, vendor coordination, on‑call availability, and timely completion of work orders while delivering excellent resident service and maintaining high workmanship