Hands-on Linux & Networking Support Pro

TEKsystems; Mesa (AZ); Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off (PTO)

Disability Insurance

Life Insurance

Job summary

TEKsystems is seeking a Technical Support Representative to provide customer-facing support for advanced hardware, software, networking, and connected technology solutions from Mesa, AZ. You will investigate technical issues, troubleshoot system and network connectivity, support hardware and software configurations, and work with customers and internal technical teams to resolve problems.

This contract role requires hands-on Linux experience, strong networking fundamentals, and the ability to

Qualifications

• 3+ years of experience in technical support, IT support, help desk, network support, systems support, or a similar role.
• Hands-on experience working with Linux operating systems.
• Comfortable using the Linux command line.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, IP addressing, routing, and connectivity troubleshooting.
• Experience troubleshooting network-connected hardware, routers, endpoints, or similar devices.
• Strong technical troubleshooting and problem-solving skills.
• Previous customer-facing technical support experience.
• Strong verbal and written communication skills.
• Ability to explain technical information to non-technical customers.
• Ability to manage multiple open issues while maintaining accurate documentation.
• Strong ownership and follow-through.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, and network-connected systems.
• Troubleshoot Linux-based systems using command-line tools.
• Diagnose network connectivity, configuration, and device communication issues.
• Troubleshoot routers, connected hardware, sensors, and integrated technologies.
• Investigate customer-reported technical issues and see them through resolution.
• Assist with system setup, configuration, and connectivity.
• Manage and prioritize multiple technical support cases.
• Document issues, troubleshooting steps, configurations, and resolutions.
• Escalate complex issues to technical support or development teams when appropriate.
• Work with internal teams to identify root causes of recurring technical issues.
• Communicate technical concepts and troubleshooting steps to technical and non-technical customers.
• Participate in evening, weekend, or on-call support coverage as needed.

Skills

Linux

Networking fundamentals

Customer-facing support

Troubleshooting

TCP/IP/DNS/DHCP

Command-line

Tools

Routers

Sensors/Devices

Job description

TEKsystems is seeking a Technical Support Representative to provide customer-facing support for advanced hardware, software, networking, and connected technology solutions from Mesa, AZ. You will investigate technical issues, troubleshoot system and network connectivity, support hardware and software configurations, and work with customers and internal technical teams to resolve problems.

This contract role requires hands-on Linux experience, strong networking fundamentals, and the ability to