Hands-On IT Support Technician: Windows, 365 & Devices

Broadway National Group

Hauppauge (NY)

On-site

USD 45,000 - 70,000

Full time

2 days ago

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Job summary

Broadway National in Hauppauge, NY is seeking a hands-on IT Support Technician to provide day-to-day technical support for employees and office tech. This role goes beyond a traditional help desk, combining user issue troubleshooting with hands-on hardware, software, and network support.

You will configure Windows laptops, desktops, and peripherals; manage Microsoft 365, Entra ID, AD, and MFA; assist with Intune enrollment and Windows deployments; and support conferencing room systems.

Qualifications

2+ years in help desk, desktop support, or IT support.
Strong Windows 11 troubleshooting.
Experience supporting Microsoft 365 administration.
Familiarity with Active Directory and/or Microsoft Entra ID.
Working knowledge of TCP/IP, DHCP, DNS, Wi-Fi.

Responsibilities

Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365, and connectivity issues.
Configure and deploy Windows laptops, desktops, docks, monitors, and peripherals.
Support Microsoft 365, Entra ID, Active Directory, MFA, and user accounts.
Assist with Intune enrollment, device management, and Windows deployments.
Troubleshoot wired and wireless connectivity, including basic DHCP, DNS, TCP/IP, and Wi‑Fi issues.
Support printers, conference-room technology, Teams/Zoom rooms, and other office equipment.
Handle IT portions of employee onboarding, offboarding, and equipment changes.
Provide first-level support for company business applications.
Maintain accurate hardware inventory and IT documentation.
Document solutions and identify recurring issues that need a permanent fix.
Escalate complex issues with clear troubleshooting information.