IT Support Technician

Broadway National Group; Hauppauge (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

Broadway National in Hauppauge, NY is seeking a hands-on IT Support Technician to provide day-to-day technical support for employees and office tech. This role goes beyond a traditional help desk, combining user issue troubleshooting with hands-on hardware, software, and network support.

You will configure Windows laptops, desktops, and peripherals; manage Microsoft 365, Entra ID, AD, and MFA; assist with Intune enrollment and Windows deployments; and support conferencing room systems.

Qualifications

• 2+ years in help desk, desktop support, or IT support.
• Strong Windows 11 troubleshooting.
• Experience supporting Microsoft 365 administration.
• Familiarity with Active Directory and/or Microsoft Entra ID.
• Working knowledge of TCP/IP, DHCP, DNS, Wi-Fi.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365, and connectivity issues.
• Configure and deploy Windows laptops, desktops, docks, monitors, and peripherals.
• Support Microsoft 365, Entra ID, Active Directory, MFA, and user accounts.
• Assist with Intune enrollment, device management, and Windows deployments.
• Troubleshoot wired and wireless connectivity, including basic DHCP, DNS, TCP/IP, and Wi‑Fi issues.
• Support printers, conference-room technology, Teams/Zoom rooms, and other office equipment.
• Handle IT portions of employee onboarding, offboarding, and equipment changes.
• Provide first-level support for company business applications.
• Maintain accurate hardware inventory and IT documentation.
• Document solutions and identify recurring issues that need a permanent fix.
• Escalate complex issues with clear troubleshooting information.

Skills

Windows 11 troubleshooting

Microsoft 365 support

Active Directory/Entra ID

Networking basics (TCP/IP, DNS, DHCP)

Laptop & printer hardware support

Communication & customer service

On-site IT support

Tools

Intune enrollment

PowerShell

Group Policy

Teams/Zoom room systems

Job description

Broadway National | Hauppauge, NY | Full-Time, On-Site

About The Role

Broadway National is looking for a hands-on IT Support Technician to provide day-to-day technical support for our employees and office technology. This is more than a traditional help desk role. The ideal candidate can troubleshoot user issues while also supporting laptops, Microsoft 365, basic networking, printers, conference rooms, and other workplace technology.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365, and connectivity issues.
• Configure and deploy Windows laptops, desktops, docks, monitors, and peripherals.
• Support Microsoft 365, Entra ID, Active Directory, MFA, and user accounts.
• Assist with Intune enrollment, device management, and Windows deployments.
• Troubleshoot wired and wireless connectivity, including basic DHCP, DNS, TCP/IP, and Wi‑Fi issues.
• Support printers, conference‑room technology, Teams/Zoom rooms, and other office equipment.
• Handle IT portions of employee onboarding, offboarding, and equipment changes.
• Provide first-level support for company business applications.
• Maintain accurate hardware inventory and IT documentation.
• Document solutions and identify recurring issues that need a permanent fix.
• Escalate complex issues with clear troubleshooting information.

Qualifications

• 2+ years of help desk, desktop support, or IT support experience.
• Strong Windows 11 troubleshooting skills.
• Experience supporting Microsoft 365.
• Familiarity with Active Directory and/or Microsoft Entra ID.
• Working knowledge of TCP/IP, DHCP, DNS, Wi‑Fi, and basic networking.
• Experience supporting laptops, printers, peripherals, and conference‑room technology.
• Strong troubleshooting, communication, and customer‑service skills.
• Ability to work independently and take ownership of problems through resolution.

Nice to Have

• Microsoft Intune
• PowerShell
• Group Policy
• Teams/Zoom room systems
• Network switches, VLANs, and wireless access points
• Windows Server

What We're Looking For

We're looking for someone who is curious, dependable, organized, and hands‑on. You don't need to know everything, but you should know how to troubleshoot methodically, communicate well with users, document what you learn, and recognize when a small support issue may be part of a larger problem.