Hands-on IT Operations Manager: Security & Compliance

American Substance Abuse Professionals; Cockeysville (MD); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

PTO/Sick Leave

401(k)

Job summary

American Substance Abuse Professionals is seeking a hands-on IT Operations Manager to own the day-to-day technology operations for a nationally distributed workforce. This working manager role requires maintaining secure, reliable systems while partnering with our MSSP to strengthen security and compliance.

You will manage Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint, and Windows environments, provisioning users and devices, and supporting remote access and endpoints.

Qualifications

• Five+ years of progressively responsible Systems Administration or IT Operations experience.
• Strong Microsoft 365 administration experience (Exchange Online, Entra ID, Teams, SharePoint, Windows).
• Experience provisioning users, endpoints, and remote access.
• Experience supporting a Windows-based organization.
• Working knowledge of cybersecurity principles, endpoint security, backups, and disaster recovery.
• Experience participating in compliance audits, client security reviews, HIPAA environments, or regulated settings.
• Excellent troubleshooting, organization, and communication skills.
• Ability to translate technical concepts for business leaders.

Responsibilities

• Administering Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint, and Windows environments.
• Managing user provisioning, onboarding, offboarding, VPN access, endpoint configuration, and hardware deployment for a remote workforce.
• Supporting Windows desktops, laptops, servers, printers, and related infrastructure.
• Managing software licensing, asset inventory, and lifecycle planning.
• Serving as the primary liaison with our Managed Security Service Provider and other technology vendors.
• Participating in security audits, client security questionnaires, cyber insurance renewals, and compliance initiatives.
• Monitoring cybersecurity controls, endpoint protection, backups, user permissions, and security best practices.
• Supporting our customized business applications through testing, deployment coordination, and issue resolution.
• Identifying opportunities to improve efficiency through automation, AI, and process improvements while maintaining governance and security.

Skills

Microsoft 365

Windows support

Cybersecurity basics

Compliance audits

Troubleshooting

Communication

Remote provisioning

Vendor liaison

Tools

Exchange Online

Entra ID

SharePoint

Teams

Windows Server

Azure AD

Job description

American Substance Abuse Professionals is seeking a hands-on IT Operations Manager to own the day-to-day technology operations for a nationally distributed workforce. This working manager role requires maintaining secure, reliable systems while partnering with our MSSP to strengthen security and compliance.

You will manage Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint, and Windows environments, provisioning users and devices, and supporting remote access and endpoints.