Hands-On IT Manager: Lead Multi-Site IT & Security

Ebsco Subscription Services España SL; Moorestown Township (NJ); On-site; USD 110,000 - 125,000; Full time

Job summary

All Current Electrical Sales, Inc is seeking a hands‑on IT Manager to lead technology operations across multiple sites. You will directly manage day‑to‑day IT, handle escalations, and drive infrastructure projects while contributing technically as a senior member of the team.

Reporting to the Technology Director, you’ll guide a three‑person IT staff and set high standards for service, reliability, and security.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent hands‑on experience.
• 7+ years of progressive, hands‑on IT experience across infrastructure, networking, and systems administration.
• 3+ years leading technical teams or IT operations while remaining hands‑on.
• Strong experience supporting Microsoft environments, including Microsoft 365 and Active Directory.
• Experience managing network infrastructure, firewalls, VPNs, switching, wireless, and security platforms.
• Working knowledge of cybersecurity best practices and risk management principles.
• Ability to translate technical concepts for both technical and non‑technical audiences.
• Strong project management, organizational, and problem‑solving skills.

Responsibilities

• Lead, mentor, and develop a team of three IT professionals by example, working alongside them on daily support and projects.
• Establish service standards, priorities, and performance metrics for IT operations.
• Build a customer‑service‑focused IT culture across the organization.
• Personally work support tickets and escalations as part of the daily queue.
• Provide coverage across all support functions and serve as senior escalation for complex issues.
• Own hardware, software, mobile device, and workstation lifecycle programs.
• Administer, maintain, and optimize enterprise systems and infrastructure.
• Manage Microsoft 365, Active Directory, Azure services, file systems, backup solutions, and endpoint management platforms.
• Ensure the reliability and performance of systems, cloud platforms, collaboration tools, and business applications.
• Manage LAN, WAN, wireless, VPN, and internet connectivity across all facilities.
• Monitor network performance and implement improvements that maximize uptime and efficiency.
• Coordinate network upgrades, equipment refreshes, and capacity planning.
• Execute and operate day‑to‑day security controls; monitor security events and drive vulnerability remediation.
• Help maintain security policies, standards, and awareness programs in support of the organization’s security strategy.
• Coordinate and participate in incident response activities.
• Help maintain disaster recovery and business continuity plans.
• Execute infrastructure modernization and technology improvement initiatives.
• Participate in company integrations and location‑expansion projects.

Skills

Team leadership

Hands-on IT

Project management

Customer service

Communication

Technical troubleshooting

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

Active Directory

Azure

Endpoint management

Firewalls & VPNs

Networking basics

Cisco security

Job description

All Current Electrical Sales, Inc is seeking a hands‑on IT Manager to lead technology operations across multiple sites. You will directly manage day‑to‑day IT, handle escalations, and drive infrastructure projects while contributing technically as a senior member of the team.

Reporting to the Technology Director, you’ll guide a three‑person IT staff and set high standards for service, reliability, and security.