Hands-On IT Manager - Lead & Scale Multi-Site Tech

Circle Logistics, Inc; Fort Wayne (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Circle Logistics, Inc. seeks a hands-on IT Manager to lead and own the technology environment supporting approximately 400 users across our Fort Wayne headquarters and branch offices throughout the country.

You'll build infrastructure, solve problems, and drive security and efficiency. This role balances leadership with hands-on technical work and strategic planning to ensure smooth operations as we scale.

Qualifications

• 7+ years of progressive IT experience.
• 3+ years leading technicians, IT teams, or multi-site environments.
• Experience supporting distributed offices and remote users.
• Proven ability to balance leadership responsibilities with hands-on technical work.

Responsibilities

• Lead, mentor, and develop three Help Desk Technicians.
• Set priorities and maintain accountability for support quality and response times.
• Serve as the senior escalation point for technical issues across the organization.
• Partner with the data team on infrastructure, access, integrations, and shared technology initiatives.
• Manage the complete employee technology lifecycle—from onboarding through offboarding.
• Ensure new hires are fully equipped and productive from Day One.
• Administer email, collaboration platforms, shared drives, licenses, and security settings.
• Manage identity, passwords, MFA, permissions, and access controls.
• Provision users across Transport Pro and other critical business applications.
• Configure and maintain routers, switches, firewalls, and wireless networks.
• Support headquarters and multiple branch locations.
• Manage internet and WAN connectivity, carrier relationships, failover, and service escalations.
• Support VPN and remote users.
• Lead technology buildouts for new offices, expansions, and relocations.
• Administer the company phone system across headquarters and branch offices.
• Manage extensions, call routing, voicemail, provisioning, number porting, and telecom vendors.

Skills

7+ years IT experience

3+ years leading technicians

Experience with distributed offices

Leadership with hands-on work

PowerShell

Python

SQL

Automation tools

AWS/Azure/Google Cloud

Tools

PowerShell

Python

SQL

Automation tools

AWS/Azure/Google Cloud

Job description

Circle Logistics, Inc. seeks a hands-on IT Manager to lead and own the technology environment supporting approximately 400 users across our Fort Wayne headquarters and branch offices throughout the country.

You'll build infrastructure, solve problems, and drive security and efficiency. This role balances leadership with hands-on technical work and strategic planning to ensure smooth operations as we scale.